Stannah

I just wanted to comment on superb customer support by Stannah Canada. I was particularly impressed with Stannah technician Ben: not only did he came over within a day of my support call request, he was also able to quickly diagnose the issue I had with my chairlift, and fix it quickly and effectively. He did not leave UNTIL thoroughly testing the fix, AND it did not cost m e a penny. That's what I call excellent Customer support.

The other positive experience I had was with another technician, Max. He actually was able to prevent me from replacing a battery on my Stannah unit, by ascertaining that existing battery charges adequately, thus preventing me from spending $210 unnecessarily.

Overall comment on Stannah is that this company offers excellent product, combined with superior customer support. I wish there were more Stannah-s in the world, thank you.

They were amazing! Couldn't have asked for better! In less than a week, we spoke about the lift chair installation, I got a visit from the sales advisor and got it installed today! Love it!

Led error code does not work. Constantly displays letter "b".
Colour mismatch on rail hinge.
Love the wood trim option,
Powered swivel,
Powered footrest.

Great looking chair, adds to home environment, does not look like a hospital lift.

I am so happy to finally have my stairlift. Going up and down stairs was agony before. The only reason that you did not receive a perfect score was because of how long the wait was.

Steve has been very helpful to explain to us all the details we need to know. His honesty is also very important for us to know what are the goods and bads for different options. He is trustworthy, professional and obviously knows his trade in this industry. You definitely wont go wrong in dealing with him.

Your representative Jamie was amazing, he explained everything that we needed to know thank you.

Jamie was our consultant. He made us feel
feel natural and not forced to purchase. He addressed all of our concerns, and promptly did research and got back to us with info if he did not know the answer at the time. Whenever we had questions, he was quick to respond. The manufacturing time took longer than expected, but at least when installed, everything was right on. My mother is on the shorter side, a bit less than 5 feet, so the pivot to platform was something she had to practice on. However there is the option to add auto pivot button if she still find it difficult. at an extra cost of course. But we will see if she will need it.
Overall, very respectful, kind and knowledgeable.

The staff that installed was also very good. I feel confident about this company and would recommend to others. Good quality and service.

The process with Stannah was excellent. They were clear, professional, personable and efficient. Even with the supply chain issues, we were kept informed and the process took the time it was stated.
The installation was quick and seamless. Great guys doing the work, took the time to discuss the work, how to work the chair, everything. Very personalable and patient.
Would highly recommend these folks.

HAD A STARLIIFT INSTALLED IN MY HOME, I HAD IT INSTALLED ON MARBLE STAIRS AND WAS WORRIED THAT WHEN THEY DRILLED THE HOLES FOR THE LIFT THEY WOULD CRACK THE MARBLE... THE WORK WAS DONE TO PERFECTION AND I AM VERY HAPPY... THE ONLY THING THAT I WAS NOT AWARE AND DISAPPOINTED ON WAS THAT THE SWIVEL PART OF THE LIFT IS MANUAL (TURN BY HAND AND NOT ELECTRIC). THE UPSIDE OF THE LIFT IS THAT IT TAKES LESS ROOM FROM MY OTHER LIFT.

We were looking for a budget friendly curved stairlift for mom who is becoming mobility challenged.

After going back and forth with other dealers, and not being satisfied with pricing nor service, I called Stannah.

Jamie, the Sales Advisor was friendly, courteous, professional and listened. He was able to understand our needs. He sat and took the time to explain different options as well as providing estimates on the spot, explaining the criteria the estimates were based on. He also made sure to clarify the timeline for installation...not giving us an unrealistic window.

That same night he sent over formal estimates.

After confirming the order, there was a detail on the design he wanted to clarify-he came back to the house that same day to better allow us to understand this design detail.

Very satisfied customer!