Waiting a month for a new part for my oven repair
Arrived on Apr.3rd 2023 and assessed oven problem as requiring new motherboard.Said if I ordered part through him immediately, then he would not charge for assessment visit and only charge for new part and installation.I would have to pay half of total cost today and balance upon completion of service. Paid $365.00 with credit card that included an extra fee for using the credit card as a form of payment.A month later, part still has not been received and oven still broken. Frequent calls and e-mails to company has only resulted in "part not in yet, will call you when it arrives".Will not send me any type of written verification part has been ordered or definite date when repair will occur. Customer service non existing...Can't reach anybody in management to ask about problem...Feel I was misled about how long it would take for part to arrive..Questioning whether part was even ordered...Update...Finally contacted manager and was able to cancel the part and its installation, but was charged 30% of cost of new part as a restocking fee as well as the taxes on the part which I never got...never was able to get any type of proof part had ever even been ordered, but at this point, just wanted nightmare to end...
- Approximate cost of services:
- $365.00