Home Improvement Source

Bathroom Renovation
Ajax ON L1T
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HomeStars
Bathroom Renovation
Home Improvement Source
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79%

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Reviews by rating (past 12 months)

Reviews for Home Improvement Source

Average customer rating:
8.6 10 (36 reviews)

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Gerry
Gerry
1 review Markham, ON
10/10

Bathroom renovation

I hired Home Improvement Source to do a bathroom reno - new shower tiles, bathtub and ceiling fan. Victor and his assistant Pat have done an excellent job and I am very pleased with the result. Victor and his team are professional, courteous and as unobtrusive as possible. My phone calls were answered or returned within minutes. Not only did he fulfill my original requirements, but Victor alerted me to potential problems down the road, such as flooring and electrical issues - while giving me the option to address them now or in the future. As a result of his suggestion, I realized I required a new toilet - Victor accompanied me to the supplier to assist in the purchase and transport. He was flexible about design changes mid-project without significant cost increases. Victor is passionate about his work - he is extremely knowledgeable about all aspects of plumbing, electrical, tiles, grout, silicone etc. etc. and is up to date on new products and techniques. The original cost estimate was not exceeded, apart from the changes I initiated. The work took longer than anticipated due to my modifications, unforeseen glitches common in an older home, bad weather and the necessary time required for things to dry and settle.
I highly recommend Victor and Home Improvement Source and would hire them for any future reno jobs.

Approximate cost of services:
$7,000.00
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Company Response

Thank you Gerry for the Awesome review. It's always a pleasure when we work for great clients like you.

Lou M.
Lou M.
2 reviews Ajax, ON
10/10

Bathroom renovation

I hired Home Improvement Source to renovate the master bathroom in my new house. I was very impressed how they paid attention to every detail and always kept me in the loop when it came to design decisions. Most of all, I'm very happy with my new bathroom and it all came out as I pictured it. I would not hesitate to recommend Victor and his crew.

Approximate cost of services:
$16,000.00
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Company Response

Thanks Lou.
You had a great vision for what you wanted and we were happy to make it all happen.
Anytime you ever need us, we're always here.

kristenwallace24
kristenwallace24
12 reviews Toronto, ON
10/10

Very detailed work

I hired Victor for a number of jobs around my house. He came very highly recommended by my parents who just used Victor for a bathroom renovation. I am so happy I found Victor. His work is so detailed and he is very meticulous in everything he does and as he has been doing this type of work for a long time, he is extremely knowledgeable. He worked with me and my budget to find a solution for everything and he explained the process every step of the way. I will only be using Victor going forward and I will be recommending him to anyone I know needing renos or any jobs done around the house.

Approximate cost of services:
$2,500.00
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Company Response

Hi Kristen, thank you for the great review. We loved working for you and your parents, you are just awsome clients.

Private User
Private User
Private User reviews Oshawa, ON
10/10

They also do vintage style bathrooms

Victor and his crew transformed our 1960's bathroom disaster into an elegant, high end,classic style bathroom from the 1920's. (which was in keeping with the rest of the restoration in our 110 year old house) Along the way there was outdated plumbing, knob and tube electrical, and no ventilation for the bathtub/shower combo. Despite these setbacks he did not charge extra, like others contractors sometimes do. He kept to the quote, and did a great job. Friends who have dropped by are impressed with the bathroom as well.

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your great review.
It was our pleasure to execute your vision.

DS
DS
1 review Ajax, ON
0/10

Did finish the job, doesnt pickup calls or respond to voicemail and email

Victor and his crew did some renovations at our house. A few things were supposed to be done after most of the work has been completed, but Victor wanted to get paid as soon as possible because he needed to pay his crew asap. After the full payment, Victor is nowhere to be found to complete the work. Does not respond to phone calls, voicemails and email. Do not pay this contractor until the work is 100% complete. This would have been a 10 star review had this person not disappeared without finishing the job.

Approximate cost of services:
$10,000.00
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Company Response

Dmitri, I want to thank you first, for choosing our company to complete the work on your house. You chose our company above all others because you were impressed with our standard of service, as evidenced by all our 10 star reviews. By your own admission, you would have given us a 10 star review for our work.
We took a couple of weeks off during the holiday season to be with our families, as we do every year, so for that reason you could not reach me. I think most people would agree, that does not qualify as "disappearing".
As you know, we did not finish the job because the part you chose is not a stock item and it had to be special ordered. From experience, it would not take more than a few minutes to install, once it arrived, so we did not think it would be right for us to have to wait for several weeks for our final payment when it was your choice to wait.
I always make myself available to all our clients, that is why I can be reached by phone, text, email and through Homestars. Also, before the holidays, your wife talked to me several times as well as text me for updates on the order. In fact, just a couple of days ago she called me and I told her that the item was in and since we would be back to work today, I would arrange to install it.

It is not right that you decided to damage our reputation with a '0' review, not because you were unhappy with the job, but because we took time off during the holiday season. You could not reach us for a couple of weeks, during Christmas and New Year, so you assumed we just dropped our business and 'disappeared'...and for that reason you gave us a zero review?

Mistere
Mistere
1 review Ajax, ON
10/10

Bathroom

I was searching for professional bathroom renovation contractor,
and submitted a request form at homestars.com
Three company responded to my requests and I liked the formal and professional response from Home Improvement Source and took a chance to contact the owner, Victor José. He was very professional, detailed oriented and incredibly helpful. He gave me a competitive price and a time frame of 3 to 4 weeks to finish the project.
His team were very hardworking and professionals. Through the time, Victor always responded my questions and briefed me the daily work progress.
Work was completed as promised, except the shower glass company took a bit longer to deliver the glass.
I'm very happy with the results and I thank Victor and his teams for their work which was above and beyond their requirements.
I would highly recommend his company.

Approximate cost of services:
$30.00
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Company Response

Thank you Mistere, it was a pleasure working for you and your family. We already miss your hospitality.

tonybarbitta
tonybarbitta
1 review Ajax, ON
10/10

Bathroom Renovation

Gut the entire bathroom, removal of existing Tub, shower, floor and wall tiles

install free standing tub which included moving existing plumbing between the floors,
new shower with glass enclosure which included plumbing work for new drain, adding light in the shower, and using top of the line products
new wall and floor tiles throughout the bathroom and shower area with Mosaic border throughout,
install new vanity which included new light fixture and additional electrical outlets,
Install new fan with timer.

Victor and his team did an outstanding job making sure everything was completed to our satisfaction.
Victor is calm and professional with tremendous attention to detail. He would always keep us up to date on progress and what is scheduled for the following week
The project took approx 6 weeks to complete and we had no issues with the crew and their workmanship.
Price was very competative and I would recommend Victor and his team to anyone needing renovation

Approximate cost of services:
$15,000.00
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Company Response

Thank you for the great review Tony.
It was a pleasure working for you, in fact, I think the guys took an extra couple of days to complete the job because they loved your hospitality.
We are looking forward to the next project.

Khalid H.
Khalid H.
1 review Ajax, ON
10/10

Mainfloor renovation

I had older oak hardwood throughout my main level. I hired them to replace it with new engineered hardwood and tiles in the kitchen, as well as upgrading my baseboard throughout. They also replaced my old kitchen backsplash, rangehood and installed a new kitchen island. The team was extremely hard working and dedicated to ensuring I was satisfied with everything. They were able to work around my family's schedule during the day which was very appreciated. They were very responsive and provided good quality results. Will definitely recommend them and use their services again in the future.

Approximate cost of services:
$12,000.00
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Company Response

Hi Khalid,
Thank you for your great review, and your family for trusting us with your renovations.

wayne w.
wayne w.
1 review Ajax, ON
10/10

Bathroom renovation, kitchen floor and backsplash tiling

We hired home improvement source to complete a few projects in our house and we couldn't be more pleased with the results.
Victor and his team were very professional and and always respectful.
We would highly recommend this company.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for the great review Wayne.
Also, thank you for choosing us to do the work.

ricardovalladares558
ricardovalladares558
1 review Toronto, ON
10/10

Shower renovation

Victor and his team did a
fantastic job on our shower renovation. Not only do we love our new shower, but we appreciate
d how the guys did their best to minimize the stress of a new renovation on our family by sealing off the work area and always cleaning up at the end of the day. W will definitely hire them back.

Approximate cost of services:
$4,500.00
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Company Response

Thank you for your review Ricardo. We appreciate the fact that you hired us again to do this project. We are looking forward to the third one.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Improvement Source

Our goal is to provide our costumers with high quality workmanship, in a timely manner and at reasonable prices. ​ We listen to our clients and provide the expertise to carry out their renovations as per their specifications. We specialize in bathroom remodeling, kitchen makeovers, basement renovations, painting, most types ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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