Mona,
We are aware of the matter you are referring to, but you and your friends have failed to mention several very important items both here and on Google.
In our Contract that was approved by the insurance company who ultimately paid for everything, Mona and Ahmed decided on a 12ft x 32ft fibreglass pool with spa section 4'10" deep.
We first removed and disposed all the original pool, concrete and interlocking stones, then we delivered that pool in June of 2022 and installed it as per per our contract.
I was then contacted by Mona the day it was installed telling me to wait on finishing the project as they weren't sure if they still wanted it.
A few weeks later they decided that they wanted to change the pool to a much bigger vinyl pool both wider and deeper.
I informed them at the time there would be costs associated with this and they acknowledged it on several occasions.
I also told them timing would be an issue as we now had to order a pool kit in early July during summer season and covid, and that could take a while, not to mention we were also booked with other jobs and we could possibly look toward the fall for installation.
I was very clear on the additional excavation costs, crane charges, and construction charges on removing a fiberglass pool and installing a much bigger and deeper vinyl pool, and Mona acknowledged this.
The pool kit arrived and was installed, and the coping and Pavers were also shipped to their home as well but not installed.
I told them we have to complete this in the spring as the weather had turned and also determine how exactly they would address the additional charges.
We spoke with the insurance company and were told that they would not cover any upgrades the homeowners requested.
I informed Mona and Ahmed of this and they demanded we cover the costs associated with all their changes if the insurance company would not.
We emailed Mona several times again asking her how they wanted to address outstanding charges in order to move forward but we were told by Ahmed we had to complete everything in the original contract at our own expense several times.
Unfortunately we do not work for free and We are not obligated to pay for customers upgrades and changes.
The pool is essentially completed aside from the liner and installing the pavers.
This is an unfortunate situation but we have tried on several occasions to come to a resolution and are still willing to if cooler heads prevail.
Thank You.
Thank You.
Complex pool build successfully pulled off
Hi D'arcy,
Thank you for the kind review and allowing us to work on this incredible project with both you and Kate.
Talk soon.
Thanks
Jim
Hi Iwona,
Thank you for the Review.
It was a pleasure working with you and Adam on your project.
Have a great summer.
Thanks
Jim
It was our pleasure working on your pool surround and backyard renovation. Thank-you for your review. Sincerely, Denis
Hello Emma. I appreciate your kind words. It was a pleasure designing and building your project.
Thanks so much for your kind words. It was pleasure working with you and the church family.