They tried hard to sell you rental appliances to you by offering you a free doorbell or something small gadget. They will send a representative to your home, and tell you that you need to change the water heater to install the new small gadget or something.
The representative even told you that you will see the energy bill jumps with the new appliances, but up to now, my bills are even higher than I expected.
They promised to cancel the contact with your previous company on behalf of you. I have be patiently waiting for them to cancel it for the previous 4 months, nothing happened and I am still receiving the bills from the previous rental company. You have to be proactively emailing and calling them. Don't expect they will email you back at least to me, I have sent emails and never got any responding emails.
Please compare the quotes with others whether you are satisfied with the quotes.
tankless water heater $55/m
furnace $70/m