My father is elderly and does not speak English very well. After installing a $3500 tankless water heater the technician passed my father his cell phone to sign the contract my father couldn't read, nor was it explained to him. He left no copy of the contract, no card, nothing. He told my father that conventional tanks last about 10 years due to rust. My parents' was only 5. A few weeks later, someone from the company called my parents and asked to come inspect the unit. My father agreed. Then, the caller asked for my father's age, and he refused to answer. They didn't show up for the so-called inspection, and tried again two weeks later. Again, my father refused to give them their age. Again, no one showed up. That's when I got involved and had to spend an entire day tracking down this company only to find out that my parents are paying $9000 for this unit over the next 15 years. I know my father may be confusing certain parts, but they should not have been there to begin with!! Door to door sales are illegal in this industry! Prior to all this, there was also a mysterious person canvassing the area. This guy was inspecting chimneys and recommending tankless hot water heaters! What a coincidence...
- Approximate cost of services:
- $9,000.00