Very disappointed with the service and faulty products given.
I was happy with my previous water heater and I was tricked by the sales agent to get Simply smart water heater installed.
My costs went up from 28.5 a month to 35.59 and this year they again increased the rate by another 6% (they say its part of the contract you signed)
I was given a complimentary door bell which stopped working after few months and when I called was told they will charge 99 + tax for the service agent to visit. They don't care of customer satisfaction and I was told to write review if I was not happy.
- Approximate cost of services:
- $120.00
- Company Response
Hi Som,
We sincerely apologize for the disappointment and inconvenience you've experienced with our service and products. We value your feedback, and we would like to address your concerns to ensure a satisfactory resolution. Upon reviewing our database, we could not locate your information. We kindly request that you reach out to our customer service team at +1 855-227-7234 so that we can address your concerns directly and work towards a resolution.