Thank you Don for taking the time to provide feed back. We appreciate your business
Unfortunately this customer doesn't seem to have dealt with trades or contractors before. Customer initially contacted us and sent pictures to know how much the work will cost. She was clearly and REPEATEDLY quoted a service call charge which is a standard practice for all service companies. When we send out a fully prepared tech with a work truck we are reserving a time frame for that specific customer when he could have gone to another customer in need of our service. We also pay for that tech's time and gas. Customer initially said that opener arm bracket that connects to door broke off. Somehow she conveniently sent several pictures that DIDN'T show that she had a broken spring on a double size door (2x springs) which also bent the end plates. The door is a cardboard type which needed reinforcement in the middle. When tech called her to explain what needed to be done she immediately resorted to yelling and threatening. Tech tried to calm her down and explained why the parts were needed and tried to offer a discount where applicable but customer refused to listen and said she will get someone else to do the work. Tech then asked for service call charge as per agreement and she reduced the amount by $30 on her own despite it being clear from the get go. Tech reluctantly agreed so he can go to his next job. Tech later on waited for 45min to get paid while son and husband left the premises without paying. Naturally tech became anxious and insisted that he get paid but customer kept delaying despite mentioning from the beginning that it will only take her 3 minutes to send payment from the time she received the invoice. The Son who is a grown man came back later and noticed the tech was still waiting in the driveway and when tech complained that he needs to get paid for his time, the son apologised on behalf of the mother and offered to pay the service charge himself. Customer became furious when tech informed her that payments was made and that she no longer need to send payment. Not sure what our company is supposed to do when customer is rude and refuses service & to pay agreed upon amount while distracting our tech with unnecessary threats of negative reviews and back and forth messages. Our techs are available to offer professional service but not at the cost of being disrespected and have there time needlessly wasted causing them in turn to be late for other paying customers and lose work opportunities in the process.!!?
Overall terrible experience despite our best efforts. Posting a bad review is like adding insult to injury!
Thank you for taking the time to review our garage door repair work. It is difficult to assess the complete extent of damage over the phone, especially when it involves a vehicle collision. We are glad that you are satisfied with end result and we appreciate you for your business.
Thank you for taking the time to give us a review of garage door repair work. We appreciate your business
Thank you for taking the time to give us a review for our garage door opener installation. We appreciate your feedback
We super happy we were able to help you with your garage door opener installation and garage door service
Thank you Sjane , we are glad we were able to assist with your garage door emergency. Thank you for your business
Very effecient, good prices, great communication
We value your feedback and thank you for your business. It was our pleasure to install your garage door opener
Problem with the Garage opener
Thank you very much for your kind review of our repair of you garage door and garage door opener. We thank you for your business
Thank for taking the time to rate our garage door repair service. We are glad that we were able to fix the garage door broken cable for you
