BreezeCome

I just had TWO units installed in my home and.... just WOW!

I'd been canvassing for quotes on Google, as well as family and friends, for some time now because of old and broken AC units in my newly purchased home. I was getting some incredibly high prices which left me having to make some sacrifices on installation specs or product quality which was very discouraging. I guess with Facebook's AI system, Quality Breeze's ad popped up in my feed. Now I NEVER click on any FB ads because I always fear I will be spammed in the future but WOW, very glad that I did!

From the very start, the person who messaged me on FB was very informative, wasn't pushy with sales at all and was actually very pleasant to exchange messages with. I asked for a phone call back for more information and to confirm the quote that I just received and was very surprised when Bing was able to call me back on a late Saturday afternoon. He later told me that they work 24/7 and didn't have any issues coordinating an appointment.

Bing was a total professional in the way he communicated, answered my (sometimes stupid sounding) questions and walked me through every single process from end-to-end. BING IS THE MAN!!! Quality Breeze definitely chose a perfect representative to be client-facing because it made this installation seem effortless. I always knew what to expect, what was being done, how long it would take, how much everything cost (and I have to say, the prices are THE MOST competitive that I've been able to find hands done, while even using premium products like Goodman.) Bing even went as far as writing "no hidden fees" on my invoice to give me the reassurance that the competitive price was, in fact, that price and was exactly what we agreed on.

The technicians came on time, to the minute. They were very pleasant to talk to and before I even had a chance to even ask them to cover my hardwood floors, they came in with multiple drop clothes and cardboard to cover my floor and every flight of stairs (one of my units was installed on the 4th floor of a townhouse.) They worked all day, very quietly, was very well organized, replaced EVERYTHING with brand new equipment and came and left without any trace of any garbage or debris.

What surprised me most was their close attention to detail, again, WOW! From neatly tucking cables and wires, cutting off extra inches off on the new wall brackets so as not to catch on anything and even the caulking was done meticulously. I can be pretty OCD about things but I was left in awe at how perfect everything was, how easy this process was, how extremely affordable the prices were, how pleasant and professional every representative conducted themselves and how much this left me on such a positive note that I felt the need to share this experience.

I'm thoroughly impressed and can go on and on about this experience (and it was an AC unit installation!) but will leave it to you to find out. I imagine they will be consistent and be just as impressive. They really set the bar high for not only HVAC companies but any type of client-facing company.

Well done Quality Breeze! I can't thank you enough for making this experience so positive! WOW