Kstone is the company that my kitchen counter top and island is from. Within the first 6 months, there has been 2 chips (one minor and one major). The major chip was caused by regular use in the kitchen where a glass container bumped (i.e. not dropped) into the edge of the quartz counter top. Although it was human error, I was disappointed how weak this quartz product is. Overall, I would not recommend fabricators that use Kstone as a supplier of their material. The 3 different company personnel were nice and generally polite, but in the end they were not willing to back their product and do anything to rectified or take responsible for the chip.
- Approximate cost of services:
- $4,000.00
- Company Response
Hello Gary. Firstly thank you for purchasing Kstone product and we are sorry you had an unsatisfied experience with it. The countertop edge is more sensitive when it comes to chipping, because it has more chance being exposed to physical damage by improper usage. According to your picture, the chipping is more likely caused by something hit very hard on the surface; otherwise it can't be like this because quartz is very tough material. Since the chipping is due to a human error, we are sorry we aren't able to provide the warranty by this case. For more detail of warranty, please check http://kstonequartz.com/warranty/. Thank you.