Reviews

10/10

We were looking to transform the front exterior of our home and Exterior By Design delivered. The end result was fantastic ascetically right down to the small details. The quality of workmanship is very high and was explained step by step before and during segments of the project by the crew leaders. Dave oversaw the whole project and you couldn't ask for a better person to deal with. He is the nicest man and genuinely wants the best for your project and doesn't play games. It is rare and hard to find these type of people in this business and I am grateful for his experience and leadership on this project. The two different crew leaders and teams were both excellent in answering questions and keeping us updated on timing and progress.

Approximate cost of services:
$1.00
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Company Response

Thank you very much Gary. Your revue made us all proud and very well appreciated. .
David

10/10

I was in a bit of a bind and Rob the owner of PCL completely help me out with giving me honest advice and recommendations that was in the best interest of the customer (which is rare these days). He listen to my feedback of what I wanted the design to look like in the end and he was able to work with that in mind without compromising any quality of the craftsmanship. He was very thorough and walked me through each step and answered all my questions. We are very pleased with the end result and the peace of mind that it was done safely and properly. Thank you Rob and Sergio and team.

Approximate cost of services:
$0.00
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Company Response

Thank you Gary for your kind words. It's our duty to follow client's expectations and we are happy to know we met your needs.

3/10

Kstone is the company that my kitchen counter top and island is from. Within the first 6 months, there has been 2 chips (one minor and one major). The major chip was caused by regular use in the kitchen where a glass container bumped (i.e. not dropped) into the edge of the quartz counter top. Although it was human error, I was disappointed how weak this quartz product is. Overall, I would not recommend fabricators that use Kstone as a supplier of their material. The 3 different company personnel were nice and generally polite, but in the end they were not willing to back their product and do anything to rectified or take responsible for the chip.

Approximate cost of services:
$4,000.00
3 of 3 people found this review helpful.
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Company Response

Hello Gary. Firstly thank you for purchasing Kstone product and we are sorry you had an unsatisfied experience with it. The countertop edge is more sensitive when it comes to chipping, because it has more chance being exposed to physical damage by improper usage. According to your picture, the chipping is more likely caused by something hit very hard on the surface; otherwise it can't be like this because quartz is very tough material. Since the chipping is due to a human error, we are sorry we aren't able to provide the warranty by this case. For more detail of warranty, please check http://kstonequartz.com/warranty/. Thank you.