- Approximate cost of services:
- $5,000.00
- Company Response
Lisa, Sorry to hear about your issue on the fuel delivery. Francis Fuels does require a written notice of automatic fuel delivery cancellation. This policy is to protect customers & their property. A written cancellation notice is a industry standard, which ensures deliveries or accounts are not cancelled in error, or in colder weather cancelled/ stopped when fuel is still required to heat the home.( especially if waiting for alternate energy utilities to be installed, or change of home owners)
Every verbal request to cancel or change delivery status is made aware of this requirement as well as in written documents provided to all our customers when a delivery account is opened.