Francis Fuels Ltd

Heating & Air Conditioning
Ottawa ON K2E 7T7
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Reviews for Francis Fuels Ltd

Average customer rating:
7.8 10 (36 reviews)

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Lisa from Ottawa
Lisa from Ottawa
1 review Ottawa, ON
0/10

Furnace

We used Francis to replace an oil furnace and tank, and to provide oil and servicing for several years. At our annual servicing, they determined that the oil tank needed to be replaced. We decided to switch to natural gas, and eventually decided to have a different company replace the equipment. Francis refilled the oil tank days before we were having it removed, even though we had spoken to several of their representatives and said that we would not be refilling it. They only told us that they needed us to tell them not to refill it in writing AFTER they filled it and we called them. This added considerable cost to the equipment replacement. I'm sure the situation would have been very different if they were the ones we'd contracted to replace the equipment.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Lisa, Sorry to hear about your issue on the fuel delivery. Francis Fuels does require a written notice of automatic fuel delivery cancellation. This policy is to protect customers & their property. A written cancellation notice is a industry standard, which ensures deliveries or accounts are not cancelled in error, or in colder weather cancelled/ stopped when fuel is still required to heat the home.( especially if waiting for alternate energy utilities to be installed, or change of home owners)
Every verbal request to cancel or change delivery status is made aware of this requirement as well as in written documents provided to all our customers when a delivery account is opened.

deb from Ottawa
deb from Ottawa
3 reviews Ottawa, ON
0/10

furnace installation

we purchased a house with an electric furnace but switched to gas and used Francis Fuels to purchase and install the unit. Before they left after installation, they couldn't trace the source of a gas leak somewhere in the line. They decided to clear out anyway as it was near Christmas. The man in charge did not warn us that we still had a gas leak. The apprentice quietly came to me without their knowledge and warned me but said there was nothing he could do as an apprectice. Enbridge came to inspect and they were also unable to detect the gas leak. A month later, during ice storm '98 I discovered the gas leak at the meter and within feet of my running car. I will never use Francis Fuels again. This was our second time using this business and our second problem with them.

Approximate cost of services:
$5,000.00
2 of 2 people found this review helpful.
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Company Response

Deb, Thank you for the review. Francis Fuels for over 80 years has maintained a high standard in installation and servicing of heating equipment. We have experienced, knowledgeable licensed technicians available.

Unfortunately I can not find any information regarding this event, as it may have happened 15 years ago. Please contact our service department should you have any questions.

chris from Ottawa
chris from Ottawa
9 reviews Ottawa, ON
8/10

furnace cleaning

Been using them for years to tuneup my furnace. They are prompt and do the job well. Had no problems with extra costs. Furnace works fine and is more than 10 years old now.

Approximate cost of services:
$140.00
1 of 1 people found this review helpful.
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Company Response

Thank you Chris for selecting our family business for your Home Comfort needs.-----
Dan Francis

Eric in White lake
Eric in White lake
7 reviews WHITE LAKE, ON
10/10

oil furnace service

They were very good and came at the appointed time too. The service person took off his boots and carried all his tools in. He had the spare parts and filters that fit and looked over everything as well as cleaning all the parts.

Approximate cost of services:
$150.00
0 of 1 people found this review helpful.
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Company Response

Eric, thank you for your awesome review.

Denise in Ottawa
Denise in Ottawa
2 reviews Ottawa, ON
8/10

Fuel delivery and furnace maintenance

Francis Fuels has consistently provided prompt, professional service. They are thorough in responding to questions and deliver on time. A bonus is that they can deliver even when you are not home.

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Company Response

Denise, Thank you for your review and for selecting Francis Fuels as your home comfort supplier. We enjoy serving you.

Valerie Wall in Ottawa
Valerie Wall in Ottawa
1 review OTTAWA, ON

First Review

8/10

Furnace cleaning

Very clean work. I use them every year for over 15 years and i love working with them, they are prompt, service is very good. Their price is also great in relations to others. I use them for both air conditioning and heating. They're great!

Approximate cost of services:
$85.00
0 of 1 people found this review helpful.
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Company Response

Valerie, Thank you for letting Francis Fuels serve you for over 15 years. We strive to provide quality products and services at competitive prices.
We appreciate your business..........Dan Francis

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Francis Fuels Ltd

The Original Francis Company, Locally Owned and Operated by the Francis Family Since 1933. Heating, Air Conditioning, Fuel Delivery for Oil & Propane, Water Heaters, Air Quality, Service, Protection & Maintenance Plans 613-723-4567
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