Installation of Fence posts at customer location
Initially contacted and booked the job April 1st. Lots of set backs between now and what would become my final install date which were mostly due to weather, so no ones fault.
I had Initial booking, and communication correspondence with a nice lady by the name of Marlene in early April which went smooth, as did the locate follow ups and the notifications regarding the need to reschedule a couple times that were handled by another lady, not sure her name which also went smooth.
The day the install was to occur is where things unraveled and unraveled quickly. I was one of the last appointments to be booked on the day. I raised concerns about crew fatigue, by laws that do not permit work after 7pm when it was suggested to me that workers can work up to 9pm, and a few other concerns I had. I was responded to with a canceled appointment and ultimately, even though I did suggest that I would prefer not to cancel my appointment. But my concern regarding proper install and finish by being that last appointment of the day after the crew would have completed several other jobs was legitimate as I had experienced worker fatigue on other job sites in the past but this concern seemed to be dismissed. Because of this correspondence I did suggest that I would prefer not to leave a negative review in a follow up email And that I would like to connect with the owner to discuss things further. Ultimately the owner, or someone who appeared to be such, did call me, and immediately had a defensive tone. I was half expecting based previous dealings with contracting companies, that the owner of the company would call me back to have a reasonable discussion and address concerns in had raised in an amicable fashion so we could get things back on track, but unfortunately this did not occur. Instead what I encountered was what appeared to be a disgruntled owner who went off immediately and took issue with the mere fact that I had indicated within one of my emails that I may be inclined to leave a my negative experience review. Once the semi confrontational back and forth between the owner and myself had wrapped up I ended up without a company to install my fence posts, and they lost a customer. But I didn’t get a sense that he was to concerned about this. To the owners credit no curse words were exchanged between he and I which is always good and i believe our call ended with respective begrudged thank you, again another good note.
I can’t speak to the work the crew would have done as I did not have the pleasure of getting to meet and work with them, it’s certainly possible that they have rendered good work irregardless of the time of day, but I will never know.
To the owner that took offence to the tone, or content of my emails, there are better ways to deal with people, it’s easy to loose your cool, I was probably guilty of this myself during our call but had you simply called and instead of being on the offensive addressed my concerns in a proper fashion we would have likely been able to sort something out.
No two experiences are ever alike so should you opt to work with this company I hope you have a better experience then the one I had because based on pictures it looks like this company has the capacity to do good work.
Date of initial contact to book services April 1st
Booked install date May 6th
Date of service termination May 6th
- Approximate cost of services:
- $1,500.00