Andy showed up a day late “due to weather” and immediately started criticizing my guys working on a deck in which he quoted and did not get the job. When the deck guy put him in his place and told him to work on what you were hired for and we will work on what we were hired for, well he didn’t like that. After he took my payment he then kindly informed me that he has contacted various inspection guys as my workers aren’t doing the job right. Needless to say I work for government and quite familiar with the bylaws and when the city inspector did come he couldn’t believe it wasn’t a neighbour who complained but a contractor complaining about another contractor! Inspector also complimented how amazing the deck looks and due to it being less than 24” off the ground, no permit is needed! Andy’s fence posts are all uneven heights and a few have way too much concrete that has settled above the grade of my backyard. He treated his student workers like they were just there to do the hard parts while he rode around on his machines. Wouldn’t recommend this company to anyone and certainly would never hire them again.
- Approximate cost of services:
- $300.00
- Company Response
We are sorry to hear your of your anger towards our foreman who reported your deck builder for unsafe building and non-compliance with dig safe regulations.
As we were attempting to communicate to you, it is our legal responsibility to report all non-compliance incidents to the TSSA.
We understand that you are unhappy as your project may be placed on hold for the moment but there is no reason to make false claims to your credit card company that your payment was “not authorized”.
Whilst speaking with you on the phone, you made it clear that the reason behind your dissatisfaction stemmed from our reporting the deck builder you hired from Home Depot for non-compliance with the law. You had also voiced that you immediately disliked our foreman assigned to your project today yet you permitted him to conduct work on your property.
After our conversation, we realize your anger is stemming from being reported for non-compliance. If we could remedy this in any way, we would. We were simply acting on our legal duty. Before reporting your builder, our foreman advised him directly of the errors he was making including digging without locates from Ontario 1 Call. Unfortunately your builder decided to brush aside our foreman and told him to mind his own business. At that point, we had no other option but to report your builder to a higher authority as he made it clear he was not interested in the safety of your property nor the safety of other tradesmen working on your site, let alone your safety.
Any business dreads to hear about an unsatisfied customer. It is understandable and fair of a customer to leave a poor review based on poor customer service and/or workmanship. Unfortunately, in this case, you indicated satisfaction with our workmanship by paying for the work we did on your property and clearly communicated that your anger was a result of our doing our due diligence. This leaves us with nothing to remedy other than explaining our legal requirements as a fully insured and trusted fence & deck builder and post hole service provider.
As for your claim that we quoted you on the building of a deck, this is a blatant lie.We trust your next actions will be made with honesty, fairness and with just-cause.