Friesens Edmonton

Heating & Air Conditioning
Edmonton AB T5S 1K8
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87%

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Reviews by rating (past 12 months)

Reviews for Friesens Edmonton

Average customer rating:
9.6 10 (111 reviews)

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Burt C.
Burt C.
1 review Edmonton, AB
10/10

Furnace replacement

They called before they showed up. Very clean and efficient Polite and did a couple more things I needed done above their required duties.

Approximate cost of services:
$7,800.00
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Company Response

It never hurts to go a little above and beyond to make sure things are done right. So glad to hear your install went well.

claire1kendell
claire1kendell
1 review Sherwood Park, AB
10/10

Water heater

Work done was very professional. Installer was also very courteous and also showed me how to do yearly maintenance on this new water heater.

Approximate cost of services:
$1,300.00
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Company Response

It's important that you as a home owner are shown how to properly look after your new equipment. If you ever have any questions or concerns about your new water heater please don't ever hesitate to give us a call.

Candice
Candice
1 review Edmonton, AB
10/10

Trane furnace repair

He diagnosed the problem, explained what was happening to cause the issue and then fixed it. I wish all technitions were were this great, Kevin was amazing

Approximate cost of services:
$250.00
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Company Response

Wow! Thank you for the incredible 10 Star HomeStars review! We are so pleased to hear that you have had an authentic Friesen's experience. We pride ourselves on creating an exceptional customer experience and couldn't be more pleased to hear that this is noticed by our customers.

Lyle P from Edmonton
Lyle P from Edmonton
4 reviews Edmonton, AB
2/10

Did not complete the job

I had a new kitchen installed and the company who installed the cabinets recommended Friesens for the hood fan installation.
I called Friesens and received a quote for a hood fan installation.
When the installer arrived he said they do not install hood fans and he could only install the roof vent end the duct work to where the hood fan would be. The installer did a great job but now I had to still get the hood fan installed. Also, they charged me the full price that should have included installing the hood fan.
I did not think this was fair and I called the person who gave me the original quote. He told me that when they quote for a hood fan installation it only means the duct work up to the fan. This is very strange. When I got a quote from a plumber to install the sink, he did not just install the plumbing, he installed the sink too. All in all I did not think I was treated fairly and I would not use this company again.

Approximate cost of services:
$500.00
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Company Response

Hi Lyle,

I'm very sorry if there was any miscommunication on our end. As I had explained, with the company that recommended us it is standard practice for us to quote just installation of the vent and duct. Again I am very sorry for any confusion and miscommunication and that you feel you were treated unfairly.

-Frank

donnad
donnad
1 review Sherwood Park, AB
10/10

Hit wayer tank installation

The installation was seemless and efficiently executed...the installer was kind, repectful, polite, and efficient. I could not have asked for better service. It was a pleasure to have this serviceman in my home!

Approximate cost of services:
$400.00
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Company Response

Thank you for your review! We could not be more pleased to hear that you have had a great experience with us.
Wishing you a wonderful winter and many years of trouble free hot water.

Barry K in Edmonton
Barry K in Edmonton
2 reviews Edmonton, AB
10/10

hot water tank replacement

I purchased a hot water tank from Home Depot for installation and removal of old tank. The next day Friesens called to arrange an install date. The installer Elliott called 15 mins. before arrival to let me know he was on his way. I was a little concerned about the delivery as I have a set of winder stairs into the basement with a tight turn but Elliott had no problems getting the new tank in and removal of the old one. The entire install took only 45 mins. and Elliott was very professional and answered any questions I had. I also talked to Frank at the office the next day on a few more questions and he was extremely helpful as well. All in all it was one of the best experiences I've had with a company and kudos to Elliott and Frank. I would not hesitate to use/recommend Friesens in the future.

Approximate cost of services:
$1,400.00
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Company Response

I'm so glad everything went so well for you Barry. I know we had discussed your concerns prior to the install and I'm very happy to hear it all worked out!

-Frank

Dustin
Dustin
2 reviews Edmonton, AB
10/10

Hot Water tank replacement

Elliott called 15 mins before he arrived within the scheduled service window. Within just over an hour he had replaced the vented gas hot water tank and brought the venting up to code for a minimal extra fee. Elliott was quick and professional and got the job done quickly. All said and done buying the tank through Home Depot saved me around $1,000 over what several plumbers quoted me for the same job. Go with Home Depot (Friesens does the install) for your next hot water tank and save your money. Tank comes with 6 year warranty and 1 year parts and labour warranty. Other plumbers only offered 5 year warranty and cost way more.

Approximate cost of services:
$1,660.00
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Company Response

We're so glad that you were happy with the work Elliot did for you and very happy to hear you were able to save some money with it too! We look forward to being able to help you out in the future with any other HVAC or Hot water tank issues you may need help with.

-Frank

adam.s
adam.s
1 review St. Albert, AB
9/10

Hot water tank.

Installer was on time, very professional, and went above and beyond what I expected with the quality of his work and service.

Approximate cost of services:
$1,150.00
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Company Response

Thank you so much for taking the time to write such great feedback!
We appreciate our customers because without you we wouldn't be here. Customers are our number one priority and very thankful that you are happy with your install! We hope that your baths are nice a cozy during this chilly winter :) Thanks again, Friesen's

ghorton7
ghorton7
1 review Ardrossan, AB
10/10

Hot water tank installation

Best service ever, called ahead, was on time, removal and installation done in less than an hour. Pleasant and professional to deal with and even repaired another leaky hose. Keep this gentleman on staff.

Approximate cost of services:
$1,000.00
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Company Response

Elliot takes great pride in the work he does, it's very nice when someone recognizes it and takes the time to let us know. Thank you very much, we will be sure to pass the kudos along to him.

-Frank

Private User
Private User
Private User reviews Toronto, ON
10/10

Air conditioning unit

Just had my air conditioning unit installed this morning with Friesen's. The salesman Barry was very professional & advised us which unit was best suited for my home when he supplied the quote. The installers Rory & Justin were excellent men & informed us every step of the process of installation. They explained everything ref the settings on the thermostat & cleaned up the area very nicely. I would highly recommend this company to anyone.

Approximate cost of services:
$4,567.00
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Company Response

Thank you for your review, it means a lot to us to know that our customers feel taken care of. We hope you enjoy your new air conditioner for many years to come and we look forward to helping you with any of future heating/cooling or hot water needs.

-Frank

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Friesens Edmonton

Friesen's Edmonton is your local Furnace replacement and Air Conditioning specialist. Since 2007 we have been providing Edmonton and surrounding area with top quality service with their residential Heating and Air Conditioning needs. *** Partnered with Home Depot we are able to bring you competitive pricing, a variety of financing ...
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