Furnace Family

We called to get a quote and during one of the busiest times of the year they still managed to get someone out within a few days. They had multiple options with great information on why they suited our household and should have it set up. They had great payment options and the warranties on our units were the best that we saw. There were a couple small errors made but they were the ones to point them out and correct them ASAP. When it was fully installed they also provided clear and simple instructions on final set up we needed to do as well as what care and maintenance we should follow to keep the units in top condition. Very happy with the experience.

Technician arrived on time and introduced himself. The company sent an email with his photo before his arrival. He was very thorough and explained how to regulate the air conditioner and thermostat.
Would recommend this company.

Very happy with the service that they gave us. Staff was friendly and courteous as always.

Ron and team were quick and efficient. Overall great experience and price. Would recommend their services.

Service was performed by Scott (Boiler and Furnace) and Li (A/C). Both were polite and very knowledgeable. They pointed out a few things to watch for and what to do. Communication was excellent. We would definitely recommend Furnace Family.

Chris did the yearly maintenance on the furnace and AC unit we purchased over a year ago. I happily signed up for the monthly maintenance, and Im glad he reminded me this is an option. Chris was professional, personable and knowledgeable. He delivered the high quality customer service consistent with all my interactions with Furnace Family.

We've used Furnace Family for our annual furnace check-ups for several years and have always been happy with their service. Robin & Mitchell of Furnace Family installed a new air conditioning system in our home yesterday and they did a great job. We'll be using Furnace Family for all of our HVAC needs going forward. Highly recommended!

Technician Jeff cleaned condenser of A/C unit, replaced hoarding panel properly, re-programmed inside home thermostat, adjusted basement registers, as last time, arrived early, was friendly, efficient and completed service in timely manner, we are satisfied with the work today, thanks Jeff.

Robin and Kyle, Mitchell and Scott were all great. I couldn't ask for a better or a more efficient and conscientious team. They paid attention to details and made sure that everything was done neatly and right and pleasing to the eyes. My old Lennox furnace and Bradford White water tank both lasted 24 years without issue. Time will tell if the same product brands will live up to the same expectation. Am hopeful Furnace Family did the same exceptional job as those who installed my original Lennox furnace and Bradford White water tank. On to the next 20 years or so. And kudos to the Furnace Family team

Awesome job done in a timely manner
Installers were polite and courteous.
Installers explained the operation of the new equipment and service required for the fall