Hello, Thank you for the excellent review and rating and for trusting Advanced Level Roofing!
Hello MaryAnn,
Thank you for taking the time to provide this feedback. I can assure you that after each inquiry you made, our Operations team did their best to connect with you and describe the nature of your question and provide you with assurance on that detail.
We do thank you for your insight and we are always striving to improve. Our team will work to communicate with clarity between additional charges and items that are not under warranty.
We hope that aside from these items you are enjoying that new roof, and have a wonderful summer.
Thanks
Roof replacement. Please read before hiring this company
Complete roof replacement, great start, so so finish
Hello JJ, we are glad to hear that our team was able to resolve your concerns. Thank you for choosing ALR and enjoy your new roof!
Excellent job done, but communication can leave you frustrated
We are very pleased to hear that you we happy with the end product of the roof installation! Our crews strive to makes sure that no corners are cut and that each roof is completed at that top notch quality. We do apologize for any feelings towards lack of communication that you experienced with our team. We always strive to keep our clients up to date as much as possible, however, the delays that are experienced in real time due to weather (such as strong winds in your case) are not as easily avoidable or foreseeable. Again, we are so glad that you chose ALR and enjoy that new roof!
Hello Ron, thank you for this wonderful review and rating ! We are very pleased that you are happy with our services.
Hello Sarah,
It is truly unfortunate that you are giving us this type of review, you are not our client your neighbour is.
Our client" is currently in bad need of a roof and has ill health, and due to this fact we agreed to do his roof for cost. He is very excited about the project and he and I have been communicating via telephone for days.
We have told you this multiple times, so why it is you feel the need to make this type of post on every review page we have is truly bizarre we are doing this man a service at our cost to help save him from a leak and you are nailing us with bad reviews for it. I would really appreciate if you took this down.
Hello Zac, Thank you for the excellent review and rating and for trusting Advanced Level Roofing!
Hello Jon, thank you for the wonderful review. We are so pleased that you a happy with our services. Enjoy the new roof!
Advanced Level Roofing is a full-service exterior contractor. Our services include replacing: Asphalt Roofing, Flat Roofing, Commercial Roofing, Vinyl Siding, Metal Cladding, Gutters, Fascia, and Soffits. Our mission is to deliver the best customer service in the industry. We deliver on that promise by asking all of our customers to give us feedback on every project, this allows us to continuously improve and evolve our model to best suit the customers needs.
Contact us today to schedule your appointment. We look forward to working with you.