Excellent job done, but communication can leave you frustrated
Advanced Level Roofing has done an excellent job with my roof. I appreciate their competitive pricing, polite and friendly team, and due to the number of people on their team, they are fast. They've done my house in a matter of hours and left just after noon, which is some crazy speed. The quality of the installation was also top-notch -- no corners cut. I also like they carefully cleaned up the gutters and the area around my house, not leaving a trace of anything at all.
There are a few areas that frustrated me though. They were excellent in initial communication and any routine notifications, but pretty poor beyond that.
Firstly, the delivery truck leaked some oil on my driveway. I emailed my main contact at ALR and I was completely ignored.
Secondly, they texted me and said they will show up between 7 and 9am the next day to work on my roof. I didn’t see anyone at 1pm, so I had to text them for an update and it was not until then that they said they were not coming on that day. I wouldn’t mind if things were an hour or two behind, and I don't even mind if another project slowed them down that they couldn't show up on the said day. That's the nature of the construction business and I understand that. However, not proactively communicating that they are not showing up until I reach out is simply unacceptable. When they did show up though, the work they did was excellent as mentioned.
- Approximate cost of services:
- $7,800.00
- Company Response
We are very pleased to hear that you we happy with the end product of the roof installation! Our crews strive to makes sure that no corners are cut and that each roof is completed at that top notch quality. We do apologize for any feelings towards lack of communication that you experienced with our team. We always strive to keep our clients up to date as much as possible, however, the delays that are experienced in real time due to weather (such as strong winds in your case) are not as easily avoidable or foreseeable. Again, we are so glad that you chose ALR and enjoy that new roof!