LeafFilter Gutter Protection

Gutters & Eavestroughs
Toronto ON M5V 2J1
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HomeStars  >  Gutters & Eavestroughs in Toronto  >  LeafFilter Gutter Protection  >  In a worse position than before I called
Paul
Paul
1 review Old Toronto, ON
0/10

In a worse position than before I called

I want to bring to your attention the disgraceful service I have received from LeafFilter. This company seems to prey on people they believe to be elderly and incompetent. I have never received such horrible service.
The customer service or lack thereof provided through the process is appalling. As a business owner myself, I pride myself in my customer service abilities and would never speak to a customer or allow one of my employees to speak to a customer, in the way I have been spoken to.
I feel as if LeafFilter was trying to take advantage of me, maybe believing me to be senile. I was grossly overcharged for a less than stellar service. There are more problems now that I have received a fix than there were before I ever called LeafFilter.
They has been completely unpleasant to deal with and rude. I have received no support or solution to the situation and am frankly sick and tired of the run around.
When I pay for a service, I expect to receive the quality I pay for. Given what I spent for their service, there should not be even the most minute of problems.

I would expect someone to reach out to me to solve these issues and arrange for a partial or full refund of the subpar service and product I paid for.

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the valuable feedback, Paul. Our goal is to make every homeowner’s life easier, and we want you to have a positive experience too. We’d like the opportunity to work with you and make it right. Please call us at 800-749-4566, our support team is ready to help.