Clearly I’m an anomaly with this poor review. I referred this company to my mom based on the amazing reviews. She contacted their office June 16th and was told they couldn’t visit/quote for 2 weeks. Not a problem and an appointment was booked for June 30 between 4:30-7:30. And so it began…. A reminder email was received that morning confirming her appointment for a different day. Mom emailed back to clarify and they apologized for the error and did indeed confirm June 30. We waited. No one showed. This morning (July 1) she emailed them to advise of the no show. Email response:
“Hello,
My apologies Michael stopped by yesterday evening, as it’s lawn cutting and garden maintenance he does not need to view the property so he continued to the next quote, you will likely receive a proposal today for your property.
If you have any questions or concerns please,
Feel free to call or email at anytime.
Check out our website for more details.”
Thank you,
Michael Durham Landscaping
Hm. So he doesn’t need to view the property because it’s for lawn cutting and garden maintenance??? Anyone else think that’s odd? And he stopped by BUT doesn’t need to view the property. So why stop by? Why did we wait for almost 3 hours? And how does one reasonably & accurately quote services without a “need to view the property…”. (Numerous shrubs in back yard). Not to mention no opportunity to discuss the services required?
Nevertheless, she waited for the email quote. Quote was received today with a different client’s name and address.
Michael Durham Landscaping: This experience sure doesn’t seem on brand based on your company’s reviews. So very disappointed.
**update** thank you MDL for the fast response. Totally understand training new staff and the bumps along the way. Star rating “upped” to reflect responsiveness to this review. Yes, please email the correct quote and I’ll let her know.
July 13: Another update: quote not yet received..
- Approximate cost of services:
- $1.00
- Company Response
Hello Donna,
Apologies as we are still in the training process for our new office admin, I visited the property and read what was required upon arrival, I did provide a proposal as your mom has the same first name as another customer the wrong proposal was sent, at which point we received an email:
Omg – this proposal is definitely not for me as we have never met. It is for another Yvonne at ************ in Whitby dated March 30, 2021. Based on the no show yesterday and now sending me someone else’s quote I am withdrawing my request, would you still like the proposal that was written up? Or still not send the proposal? We do try our best to have every team member up to par and apologize that you are deeply disappointed, please let me know if you'd like the proposal, thank you!July 15 update: Hello Donna, I have sent your mother our lawn cutting proposal today. Please respond via email if you are still interested in receiving our lawn mowing services. Thank you for your understanding and patience during these times and apologies again for the mistake on our part.
Dec 14 Hello Donna, we're just reviewing as we still haven't heard back a response, thank you!