Michael Durham Landscaping

They turned my over grown yard and made it look beautiful, I am so happy.

I have to share the experience that me and my wife had by hiring Michael Durham Landscaping. We just moved to Oshawa end of June 2024 and my wife Narima began looking for a landscaping company to replace what was a dump in our backyard. All weeds and a little grass patch here and there.
Narima selected Michael Durham Landscaping and Michael responded immediately. He was cordial and very professional. He explained in detail what needed to happen to fix the issue. He listened to Narima and noted every concern she had and took his time to checkout the environment and took measurements of the area. Michael said they typically finish a job in two days. He promised to send a quote and left.
Within no time we had a quote for the work.
The next day I called in to put the deposit so we could get on their schedule of work. Immediately after I paid the deposit I got a call from Brianna (sorry if I misspelled) who schedule the work for the 23rd June. We were very excited.
On 17th as I was driving to work, I got a call from Brianna that they had a cancellation for Thursday 18th June and if we were prepared to get the job started earlier. I immediately said Yes. Brianna listened to a few concerns I had, like the garbage from the cleanup would be inconvenient as our garbage day was the following Friday. Brianna reassured me that she will make sure that the crew do not leave even a single piece of garbage behind. I called up Narima and told her the landscaping crew were starting on Thursday instead of the coming Tuesday.
The crew came in the afternoon of Thursday and began clearing the land of everything from old stones, plastic debris, old wood, shrubs, and most importantly they scraped almost 4 inches of soil with all its growth of weeds and grass. The crew was amazing in terms of work. They were the most respectful people and the most hardworking people I have met in a long time. The work was more than what we had imagined and more thorough than we could have expected. The crew were a happy bunch, talking and laughing as they talked of everyday family life and how much they miss them and how long its been since they saw some members of their families. I realized we as humans share so many of the same concerns.
By late evening the land was barren and ready for a new outlook. I am still at awe, where they get the energy to do such a demanding project, professionally and yet with a thorough understanding of the process and the energy required to sweat out the task. This was a lesson to learn for us that people with so much integrity and respect still exist. Now we have witnessed a miracle literally.
Friday came and the crew transformed our landscape. They worked as hard and with as much enthusiasm as they did on Thursday. In fact with even more energy this time. The whole day was a spectacular event for us. We have never witnessed such dedication to work. Late Friday the crew cleared any and every piece of garbage after the completed the sodding.
We were advised to water the complete sodded area for at least 20 minutes early morning and late evening. We have been doing this.
The crew returned on Monday to complete a patch when they ran out of sod on Friday and fixed a chipmunk damage done to the sod.
We have a 2 week guarantee on the sod in case it dies. The crew will be coming to do that soon.
We are eternally grateful to Michael and his amazing crew for the wonderful service they provided and to the two ladies on the phone including Brianna. I was pleasantly surprised to hear an Indian man answering my phone call on Saturday because he had such a strong accent and made me smile.
Believe me when I say, I am at loss for words. What I have written here does not do justice to the amazing work that Michael and his crew did for us.
Feel free to visit under Michaels company to see what they have created for us. One neighbor came and told Narima, you make the place look like heaven. I cant top that.
My only regret is we could not get someone to clear under our deck. That is a second project for me and Narima.
Thank you again

MDL took on the project of getting our backyard re-soded, add stone patio and address standing water issues and clogged window wells. They did an amazing job and we are very happy with the result. The crew was always on time, courteous and friendly, they always cleaned up at the end of the day. Michael was great to work with, from the initial quote to many conversation regarding our project, he was always there to answer all questions. We are already looking to get MDL take on our next project the front yard.

Contacted me at 4 am that workers would be coming the next day (which was technically the same day). We bought the workers pizza bc they said they were working late and they took the pizza, left abruptly and were sick the next day and unable to work. The patio stones were put in less than a year ago and already have weeds growing through. Very disappointed.

I had an amazing experience having one of Michael Durham Landscapings employees come and do a clean up at my home with bush trimming and gardens done also. Courtney made It look amazing I was so happy with the final results as I just dont have time for it anymore! I will definitely be using Michael in the future!

Always great working with Michael Durham landscape. On time and always reliable for anything landscaping.

Very poor after sales service. Unresponsive to questions about warranty. Offers no meaningful information regarding what to do about an expensive tree that was planted based on there professional recommendations yet it died almost immediately.

From the outset this business seems like a top notch organization, but in reality farthest from the truth. Do not hire Michael Durham Landscaping unless you are willing to make it a full time job tracking and chasing this guy down. They now block my calls and fail to own up to faulty workmanship with even less after sale services.

Overpriced and over rated. 2 star review is being generous

I paid a deposit to confirm a date for early June and had three no-shows without the benefit of a phone call. Excuses included truck problems, rain storms and going through a divorce. I had to call to inquire every single time as they did NOT feel it was necessary to call and inform me that no one was coming. I finally asked for my deposit back after waiting for a month. I was lucky to get another company to complete the work the following week. If you want peace of mind and professionalism, this is NOT the company to use.

Sept 15, 2023 - Follow-up

After reading the company response, I felt it was necessary to respond. First, this review is based on my experience with the company. Its very nice that it does not reflect your company and that others may have had a better experience. Unfortunately, my experience was not positive, and, as you agreed about the details I provided about my experience, I stand by them 100%. The big issue was the lack of communication, which highlighted a lack of respect for my time. Since I had to rearrange my schedule for your arrival, I was inconvenienced when you did not show up. Your review would have been better if you picked up the phone and told me you could not complete the job due to unforeseen circumstances. It is not too much to ask.

Second project weve done with Michael Durham & definitely not the last. Michael is pleasant & easy to work with. All of the people working for him are very professional. Previously had a small patch of grass replaced in backyard & latest project was stonework around our columns. The workmanship was beautiful & everything turned out better than I had expected. Thanks Michael for another job well done!

Michael and his team have assessed, priced and executed a number of landscaping and property maintenance projects for me in a timely manner and on budget. Sodding, yard maintenance, snow plowing, spring and fall cleanup - all completed on time and on budget. Would happily recommend Michael to anyone who needs similar services.