Express Appliance Repair

In August I called Express Repair to fix a washing machine that wouldn't drain. The technician who came said it was because of a clog which he removed.

In putting the machine back together he did not reinstall the parts correctly. Water was leaking out of the base of the machine. He unassembled and reassembled again. The next day the water was still leaking. I called back the next day to explain and was told that it would stop by itself. The advertised warranty was not honoured.

This week the machine was again not draining. When I called a different company and they opened the machine, I was shown where he had reassembled incorrectly and secured the water pump with a zip tie and not the correct metal band, it could have slipped at any time and caused a flood. The pump was also not properly cleared by the first tech and this caused the motor to wear out. I had to replace the motor and pay for labour again with the second company.

The second company charged less, did better work and solved the issue. Express Repair was a waste of time and money.