VT

Dan was efficient, professional and transparent throughout the entire process. His prices are very fair. We could not be more pleased with his work and knowing that we can count on him as we ponder future renovations and repairs. We are repeat customers and will certainly be back for more services from SureFire. Thanks, Dan!

From the moment that Edgar responded (quickly) to my Homestars request, until our business was done, Edgar was polite, communicated well and had obvious expertise. He repaired my washer and replaced my motor for a price lower than when the same task had been previously done (poorly) by another company. His work was perfect and his professionalism was exemplary.

In August I called Express Repair to fix a washing machine that wouldn't drain. The technician who came said it was because of a clog which he removed. In putting the machine back together he did not reinstall the parts correctly. Water was leaking out of the base of the machine. He unassembled and reassembled again. The next day the water was still leaking. I called back the next day to explain and was told that it would stop by itself. The advertised warranty was not honoured. This week the machine was again not draining. When I called a different company and they opened the machine, I was shown where he had reassembled incorrectly and secured the water pump with a zip tie and not the correct metal band, it could have slipped at any time and caused a flood. The pump was also not properly cleared by the first tech and this caused the motor to wear out. I had to replace the motor and pay for labour again with the second company. The second company charged less, did better work and solved the issue. Express Repair was a waste of time and money.