Express Appliance Repair

Monday February 19th, 2018

My laundry machine started making a strange grinding noise with a little water leakage. With a newborn baby and weeks of laundry to be done, I needed a repair person ASAP to resolve this issue.

I called Express Repair after finding them on Google. Within an hour a repair man had arrived.

He opened up my laundry machine. He did a quick scan of the inside of my washer with a flashlight. He tapped a few parts with the end of his screwdriver and attempted to run a wash cycle once or twice. It was through this "extensive testing" that he concluded that 1) The Main drain system is faulty and need to be replaced. 2) The Motor pulley system is fault and needs to be replaced.

I was quoted for a $645 job to have all of this repair work done, and if I was lucky, it might be done by the end of the week.

I was not convinced that his diagnostics methods were honest. I asked if there was a quicker, more affordable solution. He insisted that this was a big job that required parts and a lot of labor. I politely asked him to leave my home as I would likely replace my entire unit for $1,000 than pay $645 for a repair.

Once he left, I did a quick YouTube search for common washer problems.

I was able to take a part the drainage pump and found my baby's newborn sock which was blocking the pump. Once the sock was removed, my machine worked like new again.

I spent $91.64 for someone to come in, open the washer and give me a dishonest quote. I'd like a full refund as I was able to resolve the issue after watching a 12 minute video on YouTube.

Thank you.