Anchor Home Comfort

Shannon was very friendly and helpful. He solved the problem quickly. Thanks for the good service.

Shannon was here to fix my fireplace which was not starting. It came on without having to fix anything, like magic. But he changed the call to a maintenance call and gave me instructions on the maintenance and operation of the furnace.

Shannon did a great job, explained the reason for the work being done and was a true professional as always.

Shannon arrived to my home right on time. He took care of the problem quickly. I will certainly be using the company again and I will request Shannon. It was nice dealing with a company that does not use a window for the service call and actual arrive on time. Great job

Annual furnace and hot water tank service was done today March 29th, 2018. It all started with a phone call reminder not once but twice by the very nice Anchor Climate care receptionist. An appointment was made the same week, at my convenience. Technician arrived in time had a clean pair of shoes in his bag, put tgem on and went to work. The technician Q.Lam checked the thermostat, the battery then went to work on the furnace. I was happy to see that he was fine and helpful in explaining his work and how he service and clean my Furnace. He also pointed out minor common issues a home owner can come across sometime and can be easily fixed by the owner. iHe mentioned that if these minor checks or quick fix don't solve the issues with the furnace then not hesitate to contact them for the technician. Once the furnace was done he did the same thing with the hot water tank. Overall the technician was very professional, helpful and took his time to make sure the service call was a good experience and also informative and most importantly done correctly. A check list was completed and emailed to me for my records. I am on a monthly service and maintenance plan which so far has worked well with these important appliances making sure they provide us what they are designed to do. I have not given them a 5 stars rating yet only because i like to wait and see if, after they left, the newly serviced furnace and hot water tank will continue to work properly.

The technician was courteous and tidy. The service work went smoothly and he offered great advice for keeping my furnace running smoothly for years to come. Couldn't ask for more.

Technician arrived on time. Asked if we had any issues with the furnace. Performed the work and fully explained the results. Left the work area clean. Fully satisfied with the visit.

Quang was efficient completely knowledgeable about what my furnace needed for repairs and unlike recent repairman he went over and above to make sure he put in the effort in making sure that my problem was resolved. He went out of his way to get parts and made sure to have them installed on the same day but was willing to provide electric heaters for my children if it wasn't feasible to have the work completed on the same day. I believe that Anchor Climate control will be here fixing our HVAC needs for a long time as long as they continue to staff professionally skilled employees such as Quang. Thanks again for your assistance in this matter as I appreciated your insight and ability to get things up and running quick and in a timely fashion.

Matt was our service technician and he was friendly and up front about his work in terms of what he was doing and the cost. The only charge was for a replacement filter as our service plan provides for a free inspection each year.

Service technician was very prompt. Asked if we had any issues that needed to be addressed. He then proceeded with the annual maintenance. He did not rush and did a thorough job.