GlassMate Window Cleaning

Review of GlassMates July 2024
I have used the services of Glass Mates about 6 times in the last 10 years. They have always done an exceptional job. Except this year. July 2024.
This year, I got the usual call from them asking if I wanted my windows done. I agreed. The price was $100 more than the last time they did my windows a few years ago, but I figured inflation was the cause, although this was a steep increase. They went over the specs of my house with me. I have Pella storm windows, which require removing one pane and doing 4 sides of glass for many windows. They had that on my house record, and that is what they cleaned in the past.
I was told they would send their best team to my house since there are many windows.
They arrived promptly at the agreed time. They got ready to work, and I just clarified that they were to do the Pella windows. They said that was not in their work order. They would not do my windows unless I paid another $100 more. One of the team did not even know what Pella windows were, and I had to show him. (The best team?)
I said I was given the quote by their companys manager, and it was already $100 higher than last time. They said the representative I spoke with no longer worked there (he had been there for the 10 years I did business with Glassmates) and they would not honour his quote They said they would phone the boss. They then told me that their boss agreed they needed more money than what was quoted for my house. They said there was no record of me ever having Pella windows done, although that is what they had cleaned 6 times. (My house is 43 years old, and these are the original same windows Glassmates has always cleaned.) I said if they were not prepared to honor the quote given by their company representative, which was already $100 higher than last time, to leave and I would deal with the company myself. They left.
I called the company to ask what was going on. I spoke with Leo once, and with another rep a second time. They denied that they had ever done my Pella windows 4 sides, despite the previous rep who gave me the quote having that information on file, and me having watched the previous teams do all 4 sides of my windows. When I insisted that they had cleaned my 4 window sides in the past, and I asked them to please check their records, they said they would get back to me. They did not get back to me. Then they ghosted me and refused to answer any calls coming from my number, regardless of which of their extensions I called.
I was left with no window cleaners, my furniture moved away from windows, items taken off window sills, curtains removed, the house in a disarray, waiting for windows to be cleaned.
This company is dishonest. They do not honour the quotes by their company rep. Their records are not accurate. They do not deal well with customers, even long time ones. Their expert / best team has never even heard of the famous Pella windows. They would rather earn no money and walk away from a job, than honour a quote their company had given a customer.
Stay away from GlassMates; they are bad news. There are better companies out there to clean your windows.