GlassMate Window Cleaning

I called this company after a friend recommended. I was vey happy. They came within a week and did a great job. They were efficient and friendly. Great price point too ! I would highly recommend.

LEO and his team did an excellent job cleaning the interior and exterior of our many windows. This is not an easy job given the height of some of our windows. They were thorough, conscientious, polite and professional. I will definitely hire this company again!

Riley and his crew did a great and thorough job. We are happy to recommend him and the company to others

GlassMate came to install downspouts and cleaned the lower gutters that were clogged because of squirrels. They did a great job, professional and very fairly priced. Would hire again!

Review of GlassMates July 2024
I have used the services of Glass Mates about 6 times in the last 10 years. They have always done an exceptional job. Except this year. July 2024.
This year, I got the usual call from them asking if I wanted my windows done. I agreed. The price was $100 more than the last time they did my windows a few years ago, but I figured inflation was the cause, although this was a steep increase. They went over the specs of my house with me. I have Pella storm windows, which require removing one pane and doing 4 sides of glass for many windows. They had that on my house record, and that is what they cleaned in the past.
I was told they would send their best team to my house since there are many windows.
They arrived promptly at the agreed time. They got ready to work, and I just clarified that they were to do the Pella windows. They said that was not in their work order. They would not do my windows unless I paid another $100 more. One of the team did not even know what Pella windows were, and I had to show him. (The best team?)
I said I was given the quote by their companys manager, and it was already $100 higher than last time. They said the representative I spoke with no longer worked there (he had been there for the 10 years I did business with Glassmates) and they would not honour his quote They said they would phone the boss. They then told me that their boss agreed they needed more money than what was quoted for my house. They said there was no record of me ever having Pella windows done, although that is what they had cleaned 6 times. (My house is 43 years old, and these are the original same windows Glassmates has always cleaned.) I said if they were not prepared to honor the quote given by their company representative, which was already $100 higher than last time, to leave and I would deal with the company myself. They left.
I called the company to ask what was going on. I spoke with Leo once, and with another rep a second time. They denied that they had ever done my Pella windows 4 sides, despite the previous rep who gave me the quote having that information on file, and me having watched the previous teams do all 4 sides of my windows. When I insisted that they had cleaned my 4 window sides in the past, and I asked them to please check their records, they said they would get back to me. They did not get back to me. Then they ghosted me and refused to answer any calls coming from my number, regardless of which of their extensions I called.
I was left with no window cleaners, my furniture moved away from windows, items taken off window sills, curtains removed, the house in a disarray, waiting for windows to be cleaned.
This company is dishonest. They do not honour the quotes by their company rep. Their records are not accurate. They do not deal well with customers, even long time ones. Their expert / best team has never even heard of the famous Pella windows. They would rather earn no money and walk away from a job, than honour a quote their company had given a customer.
Stay away from GlassMates; they are bad news. There are better companies out there to clean your windows.

Riley and his crew did a great job! Will definitely recommend to others.
Thanks guys! ET

I was more than pleased of the job that Riley and Ken did on my windows.
They were very polite and very pleasant, it is not hard to pass on the good work in those circumstances to friends.

Job well done
Phyllis

Paul's team did an excellent job. Fast and efficient. Very happy with the results
Thank you

I have used this company for several years and I'm happy with their service. I booked my appointment yesterday and Paul and his team arrived today and did an excellent job. The bonus for me was that Paul invited me to inspect the windows before they left to make sure that I was satisfied with their job !

GlassMate has been cleaning windows at my condo on June 12 and 13. Eihab and his team have been exceptional. Very thorough, detail oriented, very respectful of our gardens when setting the ladder and kept reassuring me that if they missed a spot to let them know.

The best window washing in years short of me doing it myself !!!!

I hope the management company hires you again.
Eihab is a great ambassador for your company.

Monique