Broke hose connection but didn't tell customer
I have used Glassmate for windows before and was satisfied. This time used for exterior window cleaning and cleaning Hardie Board siding.
They used my hoses that were connected to my hose reel cart although never asked to use the hoses.
1. window cleaning was done well, say 4 out of 5
2. siding cleaning was done very well in places and other places not good. say 3 out of 5
3. Worst was they broke the hose connection on my reel cart and never told me about it. I discovered it days later. This is unforgettable customer service, especially not being honest with the client
I will never use this company again since I can't trust them.
- Approximate cost of services:
- $550.00
- Company Response
Hi David,
Thank you for sharing your feedback regarding your recent experience with GlassMate Window Cleaning. We apologize for any inconvenience or dissatisfaction you may have encountered during your service.
We're glad to hear that you were satisfied with the window cleaning aspect of the service. However, we understand that you had concerns regarding the cleaning of your Hardie Board siding. We apologize if the results were not consistent throughout all areas, and we appreciate your feedback. We will take this into consideration as we strive to continually improve our services.
We deeply regret the issue with your hose connection on the reel cart. We apologize for any lack of communication on our part regarding this incident. Our team is committed to providing excellent customer service, and we apologize for falling short of your expectations in this instance. We understand that trust is essential in any professional relationship, and we sincerely apologize for any inconvenience caused.
We will use your comments to address the areas of concern and ensure that similar issues do not occur in the future. We apologize for any inconvenience this may have caused and assure you that this is not reflective of our usual standards.
If there is anything we can do to rectify the situation or address your concerns, please do not hesitate to reach out to our customer service team. We appreciate your previous support and regret that we were unable to meet your expectations this time.
Thank you for bringing these matters to our attention, as it helps us improve our services and better serve our customers in the future.