It was very complicated to replace our commercial deck-top HVAC unit, which needed a crane to hoist >30 feet up from a narrow laneway for installation. It was in deep winter. We interviewed several HVAC companies and a couple of them walked away given project complexity. At the end, we trusted only Air Point. Oleg from Air Point was persistent and truly solution-building. From our communication, we knew Oleg was truly concerned about us not having heat in winter time. He worked around the clock, even right up to a few hours prior to his vacation, to explore options for us. He went many extra miles, at NO additional cost to us, to help us find viable and cost-effective crane solutions. He came up with additional measures to make the project safe and efficient, again at NO additional cost to us. He sent more than 6 men to the installation and he himself supervised the job. The installation was smoothly orchestrated. The crew was very professional – skilled and tidy. Oleg made us feel that we were not only his customers, but also his friends. To date, we still feel that we should have paid him more money for the job superbly done.
Without any hesitation, we recommend Oleg and his team (Air Point) to anyone for heating and cooling solutions. We know Oleg (Air Point) is our go-to HVAC service-provider. We will have him install a new furnace in another household.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you, Fongd, for your time to write this review and for your wonderful words! With over ten years of experience in industrial and residential projects, we at Air Point enjoy a challenge and will always be able to find the solution. We understand just how important home comfort is to our clients, and will work around the clock to make sure that everything is done as quickly and effectively as possible, so you can enjoy your home even more than you did before. We pride ourselves in understanding and meeting our clients needs, and are thrilled to have such loyal customers which we can call friends. Thank you so much for your recommendation, and we look forward to exceeding your expectations in all your future HVAC needs!
-Oleg and Company