Gentry Waterproofing No Longer In Business

As the customer says in his review the only problem was the dirt sinking in front of the area that Gentry Waterproofing dug to stop a water leak into the customers basement. When Gentry finished there was dirt left over and Gentry told the customer the dirt would settle and we would have to come back and fill up the hole at a later date. The customer said he did not want any dirt left in his driveway and insured us that someone was doing the concrete walkway and they would fill it in with stone and to please remove all leftover dirt from the property. A few months later the customer calls and asks for gentry to bring dirt and fill up the hole. Gentry Responded by telling the customer there would be a cost to buying dirt, delivering to his property and wheelbarrowing to his back yard and filling in the hole. The customer did not like this response. Once again the waterproofing job was done perfectly and Gentry has still not had a Warranty issue with this customer because the leak on this side of the basement as well as the opposite side of his house has not reoccurred since Gentry did the Waterproofing repair at this residence. Gentry didn't know that this review was on Homestars and that Gentry only had 6 months to investigate the review before Homestars cannot remove a disputed review otherwise this review would of been removed by Homestars (as Per Homestars Head office) because there is not any problems with the actual waterproofing job done by Gentry. Just like the BBB did nothing because the job was completed the customer signed off on the job and the only call back was to bring dirt back to fill in a hole that Gentry told the customer would settle and not a warranty issue with water leaking back into the basement. Gentry feels like this customer gave a poor review because it wouldn't bring dirt to the property and that is it and hopes that the customer will correct its review because they know this to be true.
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Date
May 07, 2014
Review Writer
BRIAN PLUMMER from Toronto
Location
Etobicoke
Helpful
0 out of 1
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Gentry Has been doing waterproofing waterproofing for over 20 Years and tries to ensure the customer has a dry basement. We do not remember the details of this customers issue and why it took a month to respond but in the end Gentry looked after the issue and has not had any issues with a reoccurring leak at this customers property and hopes that the customer is happy with a dry basement and that is our main goal. We apologize for the slow response and hope with your basement being still dry that you can change the review to show the good job done on the leaky basement. Being in business for as long as Gentry has and to only have 2 negative reviews 1 being a issue with the basement still leaking and the other only having to do with bringing dirt to fill in a hole that has sunk shows that Gentry really does look after its customers and that Gentry will start using this platform more to publish good reviews after every job to show how many happy customers we have helped. Gentry did not know about Homestars before but now we do and will be striving to get a perfect 10
Thank You

Thank you for the great review its been 7 years since the big dig at your house and were are glad that your experience was a good one.