I have used the service successfully for 2 years but had my first bad experience this week. The job was marked as complete by the plow driver, my card was charged, but the job wasnt done. Multiple attempts to contact the company through the app and through their website were not answered. Their phone number is not in service.
Update! I just had a great phone call from one of the drivers who normally does our driveway. He offered to fix the problem and was very pleasant to talk to. I had left my phone number on a feedback form and he called me to get things resolved. Its amazing how that call has changed my whole view of the situation. I am once again a happy TouchPlow customer and Im changing my rating from 0 to 10. Mistakes happen, I make mistakes myself, but I appreciate the way this was handled.
- Approximate cost of services:
- $45.00