Touch Plow

Amazing service and they did an excellent job. Highly recommend it in Ottawa region and surrounding area.

I've used this service for years, over last couple years the service has been getting better year over year. I understand every company has gaining pains but I'm happy too see they all got worked out in Ottawa.

I have used the service successfully for 2 years but had my first bad experience this week. The job was marked as complete by the plow driver, my card was charged, but the job wasnt done. Multiple attempts to contact the company through the app and through their website were not answered. Their phone number is not in service.

Update! I just had a great phone call from one of the drivers who normally does our driveway. He offered to fix the problem and was very pleasant to talk to. I had left my phone number on a feedback form and he called me to get things resolved. Its amazing how that call has changed my whole view of the situation. I am once again a happy TouchPlow customer and Im changing my rating from 0 to 10. Mistakes happen, I make mistakes myself, but I appreciate the way this was handled.

If you use this company, it’s a gamble because sometimes
They don’t actually perform the work but you’ll pay for it anyway. They do not, truly do not, answer emails ever. So you got a beef? It will not get fixed, period.
We need competition!
Photo below is a complete double lane driveway clearing... uh huh....

I was told my contractor had an exception with my request and that I should try and contact the company.

I have put in 2 requests to have the company call me or contact me back. None of which has been answered.

Very, poor service from the company.. I guess they don't need business.

I have no issue with the service providers but with the app itself. it charges you the price plus $25 in advance, there is no customer service or contact option within the app you have to search the company online to try to contact them and the lack of correspondence in really unacceptable for an online app when there are so many options available now.

Snow removal is a vital service - it's not optional like cutting a lawn.

We ordered Touch Plow's service and chose the 24 hour window. The plow did not arrive within the allotted time-frame so I was forced to shovel for 90 minutes to get my car out of the driveway.

I would avoid using this company.

UPDATE:

They charged my credit card anyway. Even though they never showed up.

Now we have to spend hours with them and our credit card company getting the charge reversed.

We sent emails to them. They don't respond. There is no way to easily communicate with this company.

Why would you charge someone when you didn't perform a service?

Wow!

I ordered a touch plow in the morning; the end of the service window was 9:27 and nobody showed up. My card was charged.

I understand there are always delays, but you feel helpless as a customer if nobody shows up and there's no phone number or live chat to get a response. I don't want to wait 12 hours for an email response; I had to shovel my driveway at 10pm.

There's an obvious lack of investment in the app. There's no ETA, there's no way to view any detailed information on the service provider, there's no support/live chat, ect. Despite this, it can easily be overcame by prompt customer service.

I don't usually write these reviews, but I feel like I'm getting robbed.

With 30 cm's of fresh snow on the ground I was not optimistic I would get service the same day. I booked between 4-12 hours, they arrived in 6 hours and did an amazing job. Great service and the price was fine considering it would have taken me 5 hours and likely a trip to the Chiro.

I put in an order for 4 hours and under, nobody showed up - I ended up have to clean the snow myself. I am not able to cancel the job on the app and there is no phone number to call, I hope I will get my $56 back. So disappointed in this service- it’s a good business idea but only if they do what they say they are going to do