Bad experience - would not recommend
- Approximate cost of services:
- $700.00
- Company Response
Hi Jeremy,
First and foremost, we’re sorry for the inconvenience this caused you. We had hoped that our in-person and phone discussions had addressed your concerns.
Regardless, we are happy to hear that you have agreed upon a whole new system to be installed by our good friend and your go-to plumber.
To provide some context to readers, we would like to mention the service that was provided.
We attended the property to replace a pump.
Normally with a pump replacement, an isolation shutoff is used to isolate that part of the system and when turned off the pump can be replaced without having to perform a lengthier system drain.
However, in this case the isolation shutoff was damaged and required the necessary drain so that the replacement could occur.
Post service: we’re sorry that we didn’t hear from you regarding this issue. The gas pilot tubing that required adjusting is something we definitely would have liked to have addressed.
However, we were glad that you later made us aware of the issue by phone.
From that conversation, in wanting to ensure that you felt supported, we agreed upon a visit to remove air from the system.As you mentioned to us, you have always experienced air in the system, but it increased with the replacement of the pump.
Our process to service any system (remove air or otherwise) is of course met with the machines age and condition.
As with any outdated system, one can understand that an increase in service and eventual replacement is a relatively standard course of action.In this case, the system required flushing water through each zone to get the air from the top floor and main floor out through a hose in a crawl space where the boiler was located.
As recommended by us and your go-to plumber, a new system and adding air removers to your baseboard radiators would alleviate the need for continued service to address the noises from your old system.
We’re glad to hear that you registered for the current FortisBC rebates and do hope that you follow through with the new recommended system as it will be very efficient, service friendly and result in lower costs.
Wishing you all the best.
Drips & Drains