Furnace maintenance and repair
Thank you for the 10 star review. You've indicated that you have been using our services for over 5 years. Thank you for your repeat business. We look forward to providing great service to you for many more.
Thank you for the wonderful review. We pride ourselves on providing a great customer service experience. At times it can be difficult to diagnose a nuisance problem, especially one that does not have typical symptoms. We stick with it until the issue is solved, and we feel customers should be able to count on that.
Furnace repair & new Gas Fireplace
Thank you Judith! We appreciate you giving us this great review and we look forward to being here to help any time you might have a heating or cooling issue in your home. Making customers happy is why we do what we do!
Duct work changes for a renovation
Our other reviews...all 10 out of 10....speak to our professionalism and quality of service. Sometimes when you point a finger at someone there are 3 pointing back at you. All people would do well to remember this. There are 2 sides to every story. That is all I'm going to say on this.
So after a number of months thinking about this reviewer I want to raise a few points. No where is it mentioned that when trying to complete this job there were many aspects of the construction of the home that were providing obstacles and difficulty for the work both our company and the plumbing contractor were trying to complete. This is not the fault of anyone and could not have been predicted by either myself or the customer. As a group, the customer, the plumber and myself, we were all laughing in spite of the situations that kept coming up every time we thought we had figured out a plan. We would start to work our way through finding a route for the ducting and plumbing that would not cause a problem to the operation of either only to find some structural piece of wall or joist that was again in our way. Also at one point in the day the plumber ran out of some supplies that he needed to complete his work. So we gave him the materials he needed so that his work would not be delayed. Lastly, there was a point in the plumbers work where he could not access a joint with his PEX crimping tool. Our's is of a different style and by lending it to him, it afforded him the room he needed to make the joint successfully.
I feel it is unfair of this reviewer to give us this rating given that we went above and beyond to be team players. Also her remark about me not wanting to do the extra work is very unfair. All through the process of bidding the job, trying to organize the work, and even in the performance of the work, price was always at the forefront of any discussion this customer brought to the table. So when a relatively easy extra came up unexpectedly, I simply directed her to a simple and cost efficient DIY solution. At the time she was more than happy to take this on herself. For some reason, later on it has become an issue.
Thank you so much for this amazing review. We work hard to make a good impression on our clients. We also pride ourselves on providing our clients with the products and services that best match their wants and needs. It makes us so happy when a client feels they received great value for their money. Enjoy your new ductless heat pump system!
Furnace and Water Heater Replacement
Thank you so much for your glowing review. It is extremely gratifying to know that everyone involved in your experience with us made you feel like you were in good hands. We strive to provide a level of service that is second to none, and it is fantastic when we hit a home run as it appears that we have done for you!
New Air Exchange Heat Pump system
Diane and Bill, here at Taunton Trades we pride ourselves on our installation and service standards. We strive to provide all of our customers with innovative solutions and the highest quality of workmanship. When we have the opportunity to work with long time customers, like yourselves, it is a testament to our efforts. We hope your new Mitsubishi Zuba Hyper Heat heat pump system provides you with efficient comfort for many years to come.
Thank you very much for your praise. We take great pride in providing customers with the highest level of service and support. It brings us great pleasure to know that we did not disappoint. We look forward to being of service to you for the ongoing maintenance of your new system in the coming seasons.
Thank for the review. We don't claim to be perfect but we do claim to care about our customer's satisfaction. We are happy to have been able to resolve the issues so that you can enjoy your new fireplace and outdoor living space.
Heating, air conditioning and air quality
Thank you Dorothy for your continued patronage and for the incredibly kind praise. We strive to make every customer feel great about their dealings with our company, so when we get top marks from a repeat customer it means the world to us!
