Vinyly flooring glued down to concrete
I had my kitchen floor replaced with vinyl flooring which was glued down to concrete. After 9 months the floor started to lift and you could feel air pockets underneath as you walked on it. I kept on contacting Sam and he kept on saying he would meet me to look over the floor, but he always had excuses such as being sick, on vacation or not answering my phone calls or texts all together.
When I was able to get in touch he mentioned that his warranty was only for 6 months and I was beyond that time frame. I have worked with contractors in the past where things did not go as planned; however, they have always come back to rectify their mistakes.
I am extremely disappointed that Safeway took no accountability for the issue and kept on hiding behind their 6 month warranty. I believe a floor should last longer than 6 months.
- Approximate cost of services:
- $1,600.00
- Company Response
Dear Jane,
Thank you for your review.
I understand your frustrations.
I offered you free materials and a 50% discount on installation, as I refused to reinstall any flooring without knowing the source of the water surge.
I've met with your tenant four times to rectify the issue, even sending you the specs of the material and glue.
I told you that it's possible you weren't informed by your tenant about a leak through the foundation or a flood from the kitchen sink that disintegrated the glue, compromising the flooring's integrity. My moisture meter readings showed 20% humidity during the initial visits and 24% humidity, compared to the 3.8% humidity at the time of installation.
I've repeatedly emphasized that the moisture content should be between 3.5% and 4.5%—otherwise, why would a strong glue turn to mush?
It's unfair to be portrayed in such a super negative light when I've been diligently trying to resolve a problem we didn't cause.
Wishing you all the best