Hopewell Residential

***UPDATE***
A couple weeks I took possession of my new home, which ended up being about 4-5 months late. That said, the communication and updates from Hopewell through the latter half of the process were greatly improved from my original experience.

Possession went relatively smoothly. The person coordinating the key transfer was friendly and helpful. I am happy with the home except for one major issue which is the mud surrounding my home. I cannot walk from my car to the front door without the risk of slipping and sinking into 3-4” of mud. I tried to live with it for a couple weeks but after slipping and falling I decided to contact Hopewell. They told me that they cannot install the parking pad or the pathway until a later date since this is “seasonal” work. Fair enough. As a short term solution, I asked if Hopewell could drop off some plywood so I could create a temporary pathway to my door. I told them I would create the pathway myself to avoid any liability concerns. Hopewell was not willing to accommodate this request. How can you say you care about your clients when you reject this type of a request knowing the issue that I’m happing? I don’t feel as though my request is unreasonable, and hopewell’s dismissal of the issue is a reflection of their ethics.

I strongly suggest looking at other developers if buying in the Mahogany community.

***ORIGINAL POST***

Last February I placed a deposit with Hopewell on a pre construction home in Mahogany. Both Breann and Carly in the sales centre were extremely friendly and helpful, but unfortunately this where my positive experience ends.

Within a few weeks of placing my deposit, Hopewell went from telling me that the home would be ready in 7-8 months to telling me that it’s too early to know when it will be done. At first I was told that construction would start within 6-8 weeks, then it was 10-12 weeks, then 14 weeks, and now the latest is 20+ weeks. Every time the schedule slipped, I had to send multiple emails and phone calls to get a response. The lack of communication and has been incredibly frustrating. After escalating my concerns to senior management, I was finally provided with an updated possession date. They are now indicating that the house will not be finished until Feb 2022. This represents a 4-5 month delay from what they had originally told me just 3 months ago. I realize there is a lumber shortage but that does not excuse the need to manage client expectations when they place their deposit. It was well know that there was a lumber shortage when I purchased the home, and I was even told that prices were about to go up because of this. It’s also apparent that other builders have already started construction on lots that were offered to me when I was looking to buy. Hopewell, please understand the impact that these delays have on people’s lives and try to do a better job at managing expectations.

As a reputable builder, I’m optimistic that Hopewell will do everything they can to recover the schedule as much as possible. I will keep this review up-to-date as thing progress.