I've put off writing this review until we've lived in our house for a few months. It's getting two stars because, for the most part, we like our house and the sales and building process was positive. Post-purchase has been a completely different customer experience than what we were primed for while building. We've had several issues go basically unaddressed until you complain about them on Twitter, and even then it took months to have some things fixed, while others are still unresolved. At this point, I think my wife and I wish we'd gone with a different builder because the experience overall has been pretty terrible.
- Approximate cost of services:
- $380,000.00
- Company Response
Thank you for your feedback. We take our homeowners’ concerns seriously, and are happy to further address this with you. We take pride in the quality of our homes and of the Hopewell experience, and I’m sorry that yours has seemingly been less than ideal as you get settled in your new home. As it sounds like you are still in the warrantable phase of your homeownership I am confident that we will be able to work through your outstanding items, but we welcome any additional feedback you may have about your experience, best shared with us at customerexperience@hopewell.com. Thanks for choosing Hopewell, and we look forward to talking with you!