Renewal By Andersen Of Greater Toronto

Follow up:

Project Manager Steven upon inspection noticed a small scuff on one of the window frames. I probably wouldnt have even noticed it but he did! He reordered a new section and Julie kept us informed throughout to let us know the status of the replacement sash. Jose and Jason arrived today and no surprise, incredible service! They replaced the required section, answered a couple of unrelated questions for us and even readjusted our old front door without us asking after noticing it was sticking. Opens perfectly now. I cant say enough great things about our whole experience with Renewal by Andersen. Incredible team from start to finish. Thanks gang!

Original:
We are thrilled with the job that Renewal by Andersen did on our front bow window and rear sliding doors. Alexandra was our initial contact as our design consultant along with project manager Steven and we were impressed with the knowledge and professionalism right away! Installation day came and it was a steady -10 all day and our wonderful installers Edgar and Fernando worked tirelessly in the frigid temperatures to ensure that every aspect of the install was perfect. Incredible attention to detail! I will definitely be using Renewal by Andersen on any and all future projects.

One of the windows we had installed in the fall had some sealing issues. Jose fixed the problem and also fixed an issue with our front and back doors that were installed by a different company! Incredible service, very respectful and positive attitude! Fantastic experience!

We all know mistakes happen and for us when the order was placed, one window was ordered with the wrong glass style.... (clear instead of Fern)
No biggie.. Anderson looked after fixing the mistake and replaced the curved top of a glass window at no additional charge.. Like the original install crew, the the installers were professional and courteous, and quickly fixed the mistakenly ordered glass and answered our questions we had about the installation..
Would definitely recommend this company and their installation crew if you are looking one or all your windows replaced..

Jose was very knowledgeable and explained the issue with the windows and the remedy, left his contact details for follow up.
Excellent service and product knowledge.

Just want you say that Jose was great! He was early and had most of the work done on my.patio door before I got there. Worked out great as I had somewhere to be! Knowledgable Service Tech from Renewal By Andersen. THANK YOU JOSE, excellent work and customer service! Slides so smooth now!

Jose and Jarrell made what I thought would be a complex issue quick and easy. Everything was explained clearly. Even calling into Renewal to explain the issue was easy. Highly recommended. Thanks Jose and Jarrell!

We engaged Renewal by Andersen to replace the ~20 year-old windows and patio doors to our large family sunroom which had been developing increasing amounts of condensation (and during winter icing between the panes and along the sills) after gradually losing their vacuum seals over time. The total project involved replacing 8 casement windows, 2 large bay windows, 1 swinging and 1 sliding door. Working with Renewal by Andersen was a great experience from beginning to end. Their sales leads provided in-home product demonstrations and answered all our questions clearly and without added upsell pressure. Their installation teams were on-time, extremely professional and very efficient, completing all of the installation work in less than the anticipated time required. The high quality of the workmanship combined with Andersen's lifetime warranty is well-worth the price paid. No matter how warm or cold it may get outside we are now able to comfortably enjoy our family sunroom year-round. We would readily recommend Renewal by Andersen to anyone looking to replace/upgrade their windows and/or doors with a high quality product.

Jan 19, 2024 update

Jose came by and serviced our windows because the stoppers in each one were compressed and he replaced them. Our windows before had a lot of play, but now it is more sealed and sturdy. Jose did a wonderful job and was very punctual. He called me to let me know that he might be late.

I am extremely happy with the customer service, Julie is wonderful, exceptional customer service, kept me in the know

I wanted to replace my windows and patio doors, thankfully I found Renewal by Anderson on Facebook. Right from the beginning of our project Michael explained to us about the materials that the company uses, he demonstrated the efficiency of blocking out heat from the outside and retaining the comfort level inside the house.
Ivan, Nikolay and Evgeniy did an amazing and superb job. With their expert knowledge and detailed precise workmanship they have demonstrated professionalism in every step of the way from start to finish. I highly recommend Renewal by Anderson. Last by not the least, Steve and Nelson came by to oversee the project.

The service tech, Jose, arrived on time.
Very professional and personable service tech.
Did the needed warranty work.
So far so good.

I wanted to replace my front door. It was 34 years old -not efficient. Renewal by Anderson came worked with me and my new door is everything they said it would be. The customer service is next to none I have ever experienced. Their entire team is amazing from office staff, sales to technicians to installers and project managers! Today Jose came to adjust the hinges and change my door hardware. Amazing and so professional. Thank you R by A. I have and will recommend you to everyone I know. My neighbours and family all love my new door. As do I