Icon Flooring

Two laminate floors later and a year after the second install we find out the second floor wasn't installed properly either! I personally would avoid this company, or know your flooring manufactures installation instructions inside and out! Then watch EVERYTHING while they are in your home doing the installation.
This company does not stand behind their products or service! I was told my concerns would be addressed by management following emails going unanswered and having to post a review on Facebook. Guess what, that contact by management NEVER happened! We are stuck with a floor that has no warranty, was installed incorrectly, and has gaps and buckling for the SECOND TIME!!! Please see photos of the first amazing job and following errors in the replacement. STAY AWAY FROM THIS COMPANY!!!

From start to finish the service was excellent. Customer service is outstanding. Sueanne was very accessible and made the process very simple. No issues with installation. The installers were efficient and kept us apprised if there were any issues. They also did a good clean up job.

Our home builder used Icon Flooring for the interior work. Icon came to regrout a section of cracked tile and instead of testing the grout colour they just went ahead and used the wrong colour. We have been trying to get the back to repair the grout and fix a few other items however they continually no show for appointments and make no effort to provide half decent customer service. I would highly recommend avoiding Icon Flooring. They lack professionalism and are very difficult to deal with.