Our garage door frame was bent and fiddling with it I managed to bend it even more to where our door was sitting at an angle 3 feet up in the air and wouldn't budge. I assumed the tension rod had let go. I called Vantage Builders and they had someone come out right away to look at it. Thankfully a bent frame was our only concern and he straightened it out within 45 minutes. He looked over the unit and discovered the unit itself had stopped working which was the cause for the door not coming down straight. Overall, I was very pleases with the quick response time and the price.