1st time with Metro/Appleseed, disappointing so far
I recently moved to Barrhaven and went with who I saw many of my neighbours were using despite the poor feedback I had read online about Appleseed (now rebradnded as Metro which I suspect is due to all the bad feedback as Appleseed.) My coworker warned me about using them as he said their service is terrible but I ignored him. Of the 3 or 4 snowfalls that dictated plowing per their contract, they missed the first 2 and I ended up shoveling my own driveway. Not once has my driveway been plowed before I leave for work (8am) even though I notice other driveways have been plowed (by other companies.) My previous experience was with JR Snow in Gloucester and they were excellent, they have set a standard that Metro doesn't seem to compare to. Prior to that I lived in Montreal and every person on my street had snow removal and every snowfall my driveway was cleared before I left for work and before I came home from work, that is how a quality snow removal service works. (Oh yeah and it was only $270 for a doublewide driveway there.) If I continue to have to shovel myself out every snowfall I'll be looking for a different company next season. On top of that they seem to leave 4-5 feet of unplowed snow at the top of my driveway. I get that they're being cautious but they're not even close. Then there's the 3 feet of snow from the markers which I shoveled out myself so they would start sticking to the path.
- Approximate cost of services:
- $360.00
- Company Response
Thank Scott, sorry your are not happy with us thus far...we will improve each storm as every snow company does.
I rebranded Appleseed to Metro not because of bad reviews Scot. (Appleseed has an A+ rating with the BBB)
We 'don't gaurantee' clearing your driveway before 8am...never have, never will. This is a strong misconception amount 'new client' new to using a snow clearing service. If 5-8 cm of snow falls between 5am and 8 am how can any company possible clear everyone out by 8am? Our service contracts clearly state the
Thresholds' we follow for timeline and clearing. People sign up last minute,sign contracts and simply fail to read ( or just ignore) the terms for clearing. They 'assume' it snows, bang, we're there. It depends on where you actuall fall on the drivers routes. We strive to get a clearing done for everyone by either 6am or 6 pm depending on the accumulation, timing and city graders.
With a full name or even a street name I can reveiw where you are on the list and the service levels with the field manager and actual driver.
Thanks
Ken Dale
President