I got the sidewalk project done in July 2018 and decided to wait to write the review now for following reasons:
- intial interaction with Giancarlo was good, project started and finished as planned. I was impressed with workmanship. Thank you and 4 stara for this!!
- company lacks the " after sales service"
I noticed cracks in concrete at two places and messaged Giancarlo, he didn't believe that crack is।possible and wantedd me to send pic I did and
he never replied since then even I followed up many times and gave up!
Then I decided to call in July this year to get quote for some additional work and give second chance, Gio wanted me send details of scope and pic and I did that right away and no reply. I msg him again last week and Gio asked " who am।I and what am I looking for" , I feel like company does not care for customers. I wish people can be honest and say " I am very busy and don't have time" instead of ignoring possible repeat customers
- Approximate cost of services:
- $11,000.00
- Company Response
Sorry we don't know who you are still so if you call and communicate things can always be rectified once again like with every customer fractures can occur it DOES NOT MEAN that you are in any jeopardy!!
We always try and make every client as happy as possible. Our sincerest apologies but it has been a funny year with all that has happened in 2020.
Best regards