I got the sidewalk project done in July 2018 and decided to wait to write the review now for following reasons:
- intial interaction with Giancarlo was good, project started and finished as planned. I was impressed with workmanship. Thank you and 4 stara for this!!
- company lacks the " after sales service"
I noticed cracks in concrete at two places and messaged Giancarlo, he didn't believe that crack is।possible and wantedd me to send pic I did and
he never replied since then even I followed up many times and gave up!
Then I decided to call in July this year to get quote for some additional work and give second chance, Gio wanted me send details of scope and pic and I did that right away and no reply. I msg him again last week and Gio asked " who am।I and what am I looking for" , I feel like company does not care for customers. I wish people can be honest and say " I am very busy and don't have time" instead of ignoring possible repeat customers