Denali Lawn Care And Snow Removal

Snow Removal
Ottawa ON K2L 2R6
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HomeStars
Snow Removal
Denali Lawn Care And Snow Removal
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69%

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Reviews by rating (past 12 months)

Reviews for Denali Lawn Care And Snow Removal

Average customer rating:
7.9 10 (31 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
0/10

If you complain the owner blocks you! NO REFUND 6 weeks after cancelling service!

Never have I been so frustrated by any service provider. If you dare to write and ask why after 24hrs of snowfall no plow has come to your house, the reply is defensive, rude and then the owners block you from any further contact. APPALLING CUSTOMER SERVICE. As a small business owner myself this kind of behaviour is beyond tolerable. I am disabled and the owners refused to clear my driveway when I was trapped by 2 feet of snow yesterday. RUDE, unprofessional and uncaring! It's now been 6 weeks since we officially cancelled our fully prepaid contract with Denali and we have not had ANY refund. Also, Denali's responses to the negative reviews from MANY different families on here are ALTERNATE facts = totally untrue. I welcome any proof of evidence that I was ever rude or mistreated their staff. No such thing every happened. I have documented every conversation we had with Denali and there is not one single unkind word from us, just frustration at being ripped off by this unethical team. They have now been reported by 3 different families to the CPA and the BBB. Give us back our money!

Approximate cost of services:
$365.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
5 of 5 people found this review helpful.
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Company Response

We apologize that you were not satisfied with our services, however, we have provided you a prorated refund. We wish you a warm and safe winter going forward.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Horrible

They don't care about their customers. Snow removal this year was non existent which they acknowledged but now trying to commit unfair business practices and have blocked everyone from their Facebook page so we can't leave feedback.

updating: was never offered a fair pro-rated refund. Also there are no other household members with a facebook account so they are just giving excuses.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
4 of 4 people found this review helpful.
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Company Response

We apologize that you were not satisfied with our services, however, we have provided you a prorated refund. We wish you a warm and safe winter going forward.

Private User
Private User
Private User reviews Ottawa, ON
0/10

Terrible, awful company with lousy service & worse ethics

We signed up for their snow removal after being promised superior, timely snow removal, excellent service and 24/7 accessibility via social media. To our dismay, we had to follow up with the, after every single snowfall. They were always the last company in our neighbourhood to clear the driveways and were hostile and defensive every single time we contacted them. Snotty, rude, defensive responses every single time we contacted them and then consistently slow response time--we finally gave up. The kicker was when I sent them a FB message enquire for when our driveway would be cleared and the owner told me to find another service and then blocked me--a week after I had a stroke. We are now pursuing them formally using consumer protection laws, as are our neighbours (who have also been blocked on social media). This company is amateur, unprofesdionL, rude, uncaring and awful--who leaves someone stranded right after they've had a stroke? Don't use them. There are many other decent companies out there. These guys don't deserve your money, and they have A LOT of learning to do when it comes to running a business.

Approximate cost of services:
$350.00
4 of 4 people found this review helpful.
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Company Response

We apologize that you and your wife were not satisfied with services this year, however, as already conveyed to your partner, we do not tolerate mistreatment and verbal abuse of staff. We are sorry that you feel the need to lie on social media to put down a company that was nothing but patient, kind and tolerable of your actions. We hope you find the inner peace your soul is searching for.

sarah in Ajax
sarah in Ajax
1 review Ajax, ON
10/10

Company who treats you like a customer and not a number

We were leaving for vacation last minute and our lawn maintenance plan didn't come through. I received a referral from a neighbor about this company and I signed up right away having used a company before but in a different area of town. They are quick, detail oriented and provide EXCELLENT customer service. We are thinking of taking them on for additional jobs that we could have done ourselves due to ease and price point. Thanks to Christopher and his team. Sarah

Approximate cost of services:
$117.00
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Company Response

Thank you Sarah for the rave review. This is exactly why we do what we do. We look forward to working with you again! Enjoy the rest of your summer :)

Private User
Private User
Private User reviews Ottawa, ON
10/10

Snow removal

Great service from this locally owned company. Because I really appreciate their excellent and personable customer service, I will always look to use this reliable company before any other for snow removal. I have referred many friends and family. Thank you Denali!

Approximate cost of services:
$60.00
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Company Response

Thank you for the kind review. We hope to have the honour of serving you again next winter!

Jenny in Kanata
Jenny in Kanata
1 review Ottawa, ON
10/10

Awesome snow removal service!

They helped us out in a tough time and did a great job on time! Kind people w great service! I had no cash on hand and three sick kids at home so came for change and cookies!

Approximate cost of services:
$20.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the kind review Jenny! We are so happy we were able to help. P.S. The cookies were delicious.

L_Gr99
L_Gr99
2 reviews Ottawa, ON
10/10

snow removal

I just wanted to say Thank you for clearing our driveway last night. It was really nice not having to shovel all of that snow. It was also a nice surprise when you guys came back after the city plow to clean that huge dump at the end of my driveway. Thanks again and we will definitely be using you again for the next storm!

Approximate cost of services:
$55.00
1 of 1 people found this review helpful.
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Company Response

Thank you Erin. It was a pleasure serving you over the winter season and we look forward to serving you again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Denali Lawn Care And Snow Removal

Denali Landscaping & Snow Removal provides honest, reliable and affordable snow removal services, sodding & lawn care services to the Kanata and Stittsville area. You can sign up for a seasonal package, or one-time services. We also offer shovelling and salting services for an additional fee. Our tractors have interlock ...
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