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Amazing service all year around!
Thank you for the kind words Jenna! It is a pleasure serving you and your family all year around.
Thank you so much for the review Patrick. It has been and continues to be our pleasure serving you all year around :)
Thank you for the kind words AJ.
Thank you for the shining review! We are proud to say that the Blackstone has some of our best drivers on their route and therefore the credit goes to those hardworking men! We are truly blessed to have such an amazing team!
Thank you for taking the time to review our company. We are sincerely apologetic for your dissatisfaction. Denali Landscaping & Snow Removal prides itself on quality of service including customer service.; therefore, we would like to take the time to explain our side of events to you: We did offer you a prorated refund, based on our calculation, which you refused and took it upon yourself to calculate your own refund amount Our calculation is based on the number of weeks left in the season, and number of cm already fallen on the ground. Since we could not agree on the refund amount, we offered to get another provider to clear your driveway. Unfortunately, you were unwilling to speak to us in order to come to a solution. This year, we have excelled in our customer satisfaction rating by exceeding the 92% last year to 95% this year. Unfortunately, in this line of business you cannot make everyone happy, however, we are very proud of the 95% success rating we have attained, and confident that we can only learn from the 5% of dissatisfied customers, and improve our customer service model for the future. We do hope that we have provided some clarity. Thank you again for your feedback, and please do not hesitate to contact us by phone or email (this will elicit the quickest customer service). Have a wonderful day!
Courtney: It is our pleasure serving you and your husband! Thank you for the kind review.
Thank you for the amazing review! It is much appreciated.
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Thank you Mr. Mcnally for the generous review. It is our pleasure serving you this winter, and we look forward to many more together :)