Grand River Moving

I booked this company for a local move within Kitchener on Feb 1st 2021. They took a deposit of 179.00 off of my credit card at the time of booking and they sent me a contract with all of the details via email. They were to show up between 2 and 5 pm. I called around 9am the morning of Feb 1st to confirm that everything was good to go and they had my correct contact information. The phone was answered promptly, read off the cell phone number they had on file (which was correct) and the woman I spoke to assured me that the guys would call when they were on their way. A great experience up until then.
However, 2pm came and went without any communication. I decided when I hadn’t heard anything by 3:30 I would give a call to see if they had any information regarding the ETA. There was no answer and it kept going to the Manager's voicemail. Long story short, I did not hear from anyone at the company. Not only did the movers not show up at all leaving me completely stranded, no one has followed up to my numerous voicemails and emails at all. And no one bothered to answer the phone at all until February 3rd. I cannot believe the horrendous treatment I received.
Luckily I found another moving company to assist me on February 2nd. I have received my deposit back. However, I should note I had to chase them for it. They did not contact me at all. I did not receive a phone call or a response to my emails. When, they finally answered the phone on February 3 2021 after multiple attempts to contact them, the woman I spoke to was very careful not to apologize or admit fault. She told me that she would refund my deposit and call me back with an explanation as to what happened. As I said, my deposit was refunded but I have not received a phone call to explain what happened.