Stan's Heating And Air Conditioning

Heating & Air Conditioning
Ottawa ON K2G 0B3
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HomeStars
Heating & Air Conditioning
Stan's Heating And Air Conditioning
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80%

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Reviews by rating (past 12 months)

Reviews for Stan's Heating And Air Conditioning

Average customer rating:
8.8 10 (42 reviews)

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Private User
Private User
Private User reviews Gloucester, ON
0/10

Furnace replacement

In 2013, the company replaced my old furnace with a new Bryant furnace. The selling agent emphasized the benefits of a two-stage furnace. So we paid for a two-stage furnace (Bryant 925T). However, they only configured the furnace to function as a one-stage furnace, most likely because they didn't want to spend the time to install the extra wire for the second stage. So the furnace has been running for more than 10 years as one-stage furnace. They also did a couple times of regular inspection for us without mentioning any issue. Recently, we replaced the thermostat with a new ecobee smart thermostat and found that the wire for the second stage was not installed at all. This company is highly unprofessional and untrustworthy.

Approximate cost of services:
$4,898.00
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Company Response

I am sorry to hear about this experience. If you could kindly connact the office, we would like a manager review your file. Please call us at 613-237-4040.

Private User
Private User
Private User reviews Ottawa, ON
6/10

Résolution

After less than 2 years the duck less installation , it is dripping. I was told by the company that's my fault since they have to clean it up at 200$ for their cleaning services and I was unaware of it. According to the company, I should spend that same amount of money to have it clean up every year to avoid condensation and dripping. To me it sounds unreal. That means every year I'd have to repay the system to keep it from dripping!!? The unit should work properly without having to spend 200$ and more every year. I'd like to edit this review in all fairness to the company that just went back and resolve the dripping issues with no charges since it is a pump issue and not a maintenance one. Thank to the employee SOPHAT common sense and professionalism,

Review has 1 previous version
Approximate cost of services:
$5,500.00
1 of 1 people found this review helpful.
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Company Response

We can appreciate your frustration, unfortunately I am not sure who you are so I cannot comment on weather or not you have called for service in the past due to this issue or if you have conducted regular maintenance. Ductless units just like other air conditioners need regular maintenance to make sure that everything is in proper working order and to keep the condensate lines free of dirt build up. Just like you would have an oil change on car. We do reach out to our clients yearly as a courtesy, to remind them that it is time to do a maintenance, but the choice is that of the homeowner if they wish to have it done.
Please contact us at the office to discus this further.

Mike in Orleans
Mike in Orleans
3 reviews Ottawa, ON
1/10

Bad service and abusive charging

I used to be a loyal customer of this company. I bought my new furnace in 2013 and ERV system in 2017 through this company. The furnace they installed in 2013 caused some damage to the exterior wall of my house in winter 2014 due to the very short exhaust pipe they installed. When they installed the ERV system, they drilled two unnecessarily large holes through the wall of my house and then covered them with lots of caulking. While I was unhappy about those incidents, they were relatively less significant, I did not complain anything.

Since last winter, I found the air circulation of the furnace was very weak. This was not a big issue in winter because the hot air in first floor went up naturally, so I didn't contact the company. However, in May this issue became significant because our second floor became very hot in evening. We called the company and told them the issue. Specifically, we emphasized the issue existed in both summer and winter. But the person who answered the phone insisted that it was likely caused by our A/C and they had to send somebody to check. Their technical staff came and checked. They found no problem with A/C. Instead, they said it was caused by the filter. They said I should use 4" filter and change it every month. However, when they did the regular maintenance last November, their report did not say any problem with my filter, nor did they mention changing filter every month. I have followed their original suggestion to change filter every three months, which is also the suggestion of filter vendor.

They then sent me a $162 bill for A/C service. When I said I cannot pay the bill because I did not ask you to do A/C service and our A/C does not have a problem based on your report, their manager replied by saying "Its AC season, so everything says AC service." He went further to say that they would not honor their warranty contract.

Following the response from Stan to my above post, I contacted the owner as he suggested. He did not provide any new solution except repeating the same things the manager had said. I am very disappointed.

Approximate cost of services:
$162.00
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Company Response

Stan's has been around for over 50 years and we hold customer service at a very high standard. It is unfortunate that a dirty filter has caused more issues than just with the equipment. as the owner of Stan's I would like to meet you at your home to discuss any of your concerns. Please call the office at 613-237-4040 to set up an appointment to meet.
Thank You,
Lyle

Private User
Private User
Private User reviews Ottawa, ON
10/10

AC Heat pump with ductless unit

I highly recommend Stan’s after reading reviews last year I went with them for this install. From quote to install I was super impressed. I would not hesitate to use their services.

Approximate cost of services:
$5,600.00
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Nick K.
Nick K.
0 reviews Ottawa, ON
10/10

Replace furnace

They finished the installation in the time they quoted. The team was fast, friendly and respectful. They cleaned up the area after the finished. I was very pleased with the work they did. Thank you for giving us warmth for the winter.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for choosing Stan's!

Jane D.
Jane D.
0 reviews Ottawa, ON
10/10

install new furnace and air conditioner

Two thumbs up. It was a complicated install in a tight space but they made it work. Two months later, they contacted me to say I should have been offered a rebate and that a gift card worth several hundred dollars was on the way. Needless to say, I was very impressed by their honesty and that they took the time to follow up after the fact and do the paperwork.

Approximate cost of services:
$8,000.00
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Company Response

It was our pleasure! We love making people happy!

KEN A.
KEN A.
0 reviews Ottawa, ON
6/10

natural gas HW and fireplace installation

Your delays were inconvenient and your installer still hasn't collected his jacket.

Great job keeping the site tidy throughout.

Good quality workmanship thoughout.

Thanks again!

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Approximate cost of services:
$12,000.00
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Company Response

Hey Ken A, thank you for the feedback. Our apologies if a delay caused some inconvenience and our technician will be around quickly to collect his jacket. We’re always trying to improve and great feedback like this helps us immeasurably.

GPOAPST
GPOAPST
0 reviews Ottawa, ON
10/10

Furnace replacement

My friend is packed it in in late October. I needed a new one and I needed it quickly. Stan's came to the rescue. They installed a new unit 3 days later. The price was competitive and the service was second to none. These guys know HVAC. I have already recommended them to friends who have also been impressed by their polished, professional approach to doing business.

Approximate cost of services:
$4,600.00
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Company Response

Thank you so much! We love when our customers are happy and recommending ! :)

Coleen
Coleen
0 reviews Ottawa, ON
10/10

Removal and replacement/new install of hot water tank, a/c & furnace.

I had to get all 3 of my equipment pieces replaced at once. The home I have is older and isn’t easily configured for new equipment. This wasn’t ideal as it became problematic on how to instal and properly ventilate. Options included having to move my gas meter or try to work around it. Now with the gas company also involved, Stan’s team put a lot of time and effort in working with the gas company to figure out a solution. It was looking to become expensive, for me, with this old home. Long story short, after much analyzing, site visits and brainstorming within the Stan’s team, they were able to figure out a cost-effective solution that ended up being painless and seamless for me (not for them, I’m sure - they were amazing at working hard for me). In the end I saved money and a big headache, and they were in and out in one day! No shortage of their efforts to ensure the job was done right. Thanks to Lyle and his awesome team. One happy customer!! ~ Coleen

Approximate cost of services:
$11,000.00
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Company Response

Thank you Coleen! We really appreciate the kind words :)

Georgina H.
Georgina H.
0 reviews Ottawa, ON
10/10

Furnace and Hot Water Heater

New house required new furnace and hot water heater. Easy installation and great customer service.
I prefer working with a company like Stan's that is local. It is easier than dealing with a call centre.\
You know what you are getting with Stan's!

Approximate cost of services:
$8,000.00
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Company Response

Thank you for choosing Stan's!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stan's Heating And Air Conditioning

For more than 40 years, Ottawa-area homeowners have trusted Stan’s Heating & Air Conditioning to keep them comfortable and breathing easier—no matter what Mother Nature throws our way. From the most complex installation to routine service and maintenance, Stan’s Heating & Air Conditioning has the expertise, the people and the ...
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