I first noticed there was something wrong with my old covered deck when I stepped on a soft spot and there was a lot of bounce to the floor. I peeled back some of the covered perimeter and noticed rot everywhere.
After calling around to a couple of other contractors, I noticed Pulsar's website and contacted Alex. Alex was prompt to reply and that was appreciated as I was afraid the deck would injure someone if it I didn't get it addressed ASAP. As Alex suggests on his website, he's often busy so email or text works best. After arranging a time to come out and visit my home, Alex came and wasted no time providing options. The deck was covered and there was a lot of hidden rot. We pulled some more of it back and he was really able to start talking options with me. Alex was not pushy or trying to force the most expensive option on me; he listed and provided a written quote immediately. After he left, I had some follow up questions and he took the time to email some additional information and we even talked a little more about options over the phone. I decided I was going to replace the deck and railings but leave the existing roof over the deck as well as the stairs since they were not requiring repair. We confirmed what I wanted and he promptly provided a timeline. Turns out he was able to start within a few days and that worked great for us.
My wife and I were originally drawn by the Pulsar construction website and we had a feeling that Alex really cared about his work from his pictures. I'm pleased to say that was 100% accurate and were amazed by Alex's attention to detail and amazing work. Alex was prompt each day, he always called me to let me know if he was going to be late and he even kept me up to date as he took the old deck apart and found more rot throughout. He's a true craftsman and cares about his work...he always had time to explain things and keep me up to date throughout the process. Alex even cleaned up after each day and removed the old deck debris away.
Both my wife and I really enjoyed meeting Alex and his wife Mila and it was a great experience. (A little hint...Alex loves double double coffee so keep it flowing!)
AMAZING experience and the quality of work speaks for itself. There was never a doubt he could handle the job and he's got a lot of experience replacing other people's work with his quality. Well done and we'll be sure to bring him back when we replace the stairs.
Thank you Alex and Mila...it was a pleasure having you at our home!
Added a few pictures showing the before (white patio walls covered by siding) and after.