Alex Feng in Burnaby

This is the 3rd time I've hired Alex to work on my house. Like the last couple of times I am pretty happy with the finished product. They took the time to properly slope my deck and secure my fascia instead of rushing to the next job. As with most renovations, there is always some problems that arises during the actual work and they solved the issues without coming back to me to ask for more money.

We renovated our kitchen and decided to upgrade all the appliances. The fridge arrived with screws for only one of the handles. They ordered another set of screws and are sending another driver to install the handle. The microwave oven we bought was 2 inches deeper than the shelf so I thought I we could exchange it for a smaller one. When I got to the store, the store manager told me we would be charged a 30% restocking fee of $86 after I spend over $7000. I decided to just return the oven instead of exchanging for another one since the same fee applies in both cases. The microwave was in perfect condition and with new tape over the box, nobody would even know that it has been opened. My advice would be to compare with the other stores to see if they also have this re-stocking fee and decide if it`s worth it for you to buy from them. I returned stuff to Rona, Lowes, Home Depot, Walmart, Costco, Canadian Tire with no issues even after I opened the box. So the Store called us back and offered us a store credit for the charge. We used it to buy a much smaller microwave which I know will fit. I changed the rating bumped up the rating a little bit.

I am quite happy with the work Steve, Colin, and Peter did on my 2.5 bathrooms in the Burnaby area. From the initial quote and until the final walk through, the work was done on time and on budget. The quality of work was quite good. I was more than willing to pay for the extra work that came up once walls were opened up and on some higher quality materials than the initial quote.

I recently purchased a home in the Burnaby area that had rotted out stairs and the front post supporting the car port rotted out. I contacted Alexander and he was pretty honest and straight forward with where the costs are and what he charges. We were able to agree on a deal right there. He showed up on time and did a great job. He is very detail oriented. If you want somebody cheap who does a fast and sloppy job then you should look else where. If you want honest work for a fair price he's the one to call.

We feel totally ripped off by these guys. I called them up and the guy on the phone said there is a minimum charge of $380. Then the guy comes and blaming poor quality of the existing plumbing and saying it's big job. He called his boss on the phone and made us sign contract for $1500. The next morning, a different guy comes, called his boss again and now it's $2400. It took them less than 1/2 hour to fix the broken valve fitting. So they basically charged us $5000 per hour.