Canadian Heating And Air Conditioning Inc

I woke up last Saturday morning to no heat... my furnace was close to 15yrs old so I filled a form out on a website. I got a call back (same day)

At first the company claimed I was outside of their service territory, and couldn't help me; however they did send our a salesperson to pitch me on a new furnace, so I got a quote (same day.)

It struck me odd they wouldn't send a tech out to assess the furnace, but would make an exception to try and sell me a new one.

So Sunday I had a relative in HVAC come out and have a quick look. My ventor motor on the old carrier was pooched, and I'd be looking at $600-$800+ installation (from a carrier dealer).

He had a look at the quote from your company and said it seemed like pretty good value for the money; the price was close to the lennox model his company sold but that the warranties with your Napolean were among the best he had seen. They couldn't match that so I decided to go with your company...
I called your sales person back and signed the paperwork the next day. (Monday) and they were able to bump the installation date up to Thursday; so the whole process was just under a week.

Anyway we are happy with our new furnace; the house is comfortable, and we are looking forward to seeing if it delivers on the natural gas and electricity savings as was advertised. Thanks guys.

Anyway we are happy with

I only write reviews if the service provided is good or exceptional. In the case of Canadian Heating and Air Conditioning Inc. it was exceptional. They recently installed a Napoleon furnace and air conditioner and although it remains to be seen how the actual products function long term, the service provided to date by Rene (sales advisor) and the company’s installers is excellent; they were efficient, timely, thorough, responsible and informed. There was never any hesitation on their part to answer my questions. I highly recommend this local and Canadian company.

Prompt and timely visit by the salesman. Easy to work with and understood our needs. Installer also professional.

Failed to provide rebate of promised $250 for installation of less than quoted furnace (40000 btu installed in lieu of 60000). Salesman who promised subsequently (after installation) said it was between me and finance?

The sales person (Rene) was knowledgeable and answered our questions without spin and, he even came by for a post installation inspection.
The install staff (Evan & Josh) kept us informed of task status and their workmanship (e.g. neat cable/pipe routing) was very good.
Happy customer (Paul & Lysa)

The company did a fantastic job of selling and installing the equipment within the budget. Everyone was professional - from the sales department to the installers. 5 stars

We had to replace our oil furnace.
After getting a few estimates we decided to go with Napoleon’s Canadian gas furnace.

We solicited quotes from a few of the most highly rated companies in our area, and our choice of Canadian Heating and Air Conditioning was an easy one. Rene, the salesperson, was honest about what we needed and didn't do a "hard sell," he was very safety-oriented (he was the only salesperson who wore a mask when we met), and he delivered exactly what was promised. The installation was great - it was done quickly and efficiently, and we're very happy with the new air conditioner. We highly recommend them, and would definitely call them first for any HVAC needs.

Every experience we have had thus far in dealing with Rene has been a pleasant one. The customer service was excellent and knowledgeable personnel. We will continue to look to them for all of our HVAC needs.

Happy with installation. Everyone was very professional from sales to installers. Would recommend this company.